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Question

Received a refund for a product I didn't return


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  • The Certified
  • 3 replies

See title. As far as I know there’s no way to contact support other than open a thread so here I am again.

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5 replies

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Could you please elaborate on you issue so that we can assist you further?


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  • Author
  • The Certified
  • 3 replies
  • June 27, 2025

Sure, I requested a refund for a product a few months ago but never returned it. I just received the money the other day without ever returning it.


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Could you please provide us with the model number of the product for which you requested a refund? Also, did you get in touch with our tech support regarding the refund request?


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  • Author
  • The Certified
  • 3 replies
  • June 30, 2025

I have no idea how to contact support. The support page (https://arris.my.salesforce-sites.com/consumers/ConsumerProductSupport) provides no live chat or phone number despite having tabs for them. The model was an S33.


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We've reached out to you via private message for further assistance.


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