I purchased the “Arris Surfboard S33” router today to replace my old Lynksys router. I have upgraded my internet speed to 1GB. I got the S33 activated by Xfinity and followed the procedure for registering the product as the instructions listed. After verifying that the modem was converting the cable signal to an internet signal, I attempted to connect my EA8500 router...1st on the 2.5G port then the 1G port. In either situation the light on the EA8500 continues to flash and no “new” network is seen. Any helpful suggestions are appreciated as to how to troubleshoot this problem.
Thank you