So every time my deco (old)Xe75 or (new) be63 Wi-Fi router gets rebooted for a update or If I manually reboot it from time to time. When it's done rebooting the light go red and say there's no connection so then I'll have to unplug Ethernet cable for wifi router and replug it back in until it goes green. But then there's times it will show green but my devices will say connected to WiFi but no connection. So then I'll have to unplug the ethernet cable and replug it or reset my s33 modem in order to get things working and a stable connection again. I've also changed the ethernet cables and the same thing happens so my only conclusion is that my s33 is the cause of this problem but I don't know if it's the modem itself or the ethernet port is going bad. Because I ruled out the ethernet cable and I've ruled out the Wi-Fi router because I ended up buying a new Wi-Fi mesh router and the problem persists. I haven't tried resetting the s33 because I don't really want to have to call Comcast and get things reconfigured but if I have no choice then I'll have to call them because last time I reset my modem I couldn't get it reconfigured through the Xfinity app and I ended up having to get Xfinity to do it. So if anybody has any suggestions I would really appreciate it
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Basically, Rebooting, slow speed, intermittent connection or no internet access occurs usually out of cable signal level, out of acceptable range and it will be resolved after the power level are adjusted by the service provider. So for this we need to check the cable signal level to confirm what causing this issue to proceed further. Please do follow the steps mentioned on the below article to check the cable signal level on the modem for direct connection.
http://arris.force.com/consumers/articles/General_FAQs/S33-Cable-Signal-Levels
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