Hello, after many hours working with comcast and missed sleep trying to provision my new S33 modem, I had a thought to log into it but couldn't. So I factory reset the S33 & was then able to connect. Looked at log & see a critical error TVL-11. Basically, saying the MAC id doesn't match the model in comcasts system saying its something other than the S33. So, when they send signal to provision it, it fails. How can mac id & model be different. Tried calling modem support but they are not open yet. Has anyone seen this before? Is there a fix besides returning it & posting a very negative review?
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