Can use router through ethernet cable, but cannot activate for wireless (SB6183)

Question

I am using an SB6183. Xfinity said I could use it, so I bought it to save some money.

Xfinity app recognizes that I’m using it, and services are activated. I can get online via the ethernet cable, but cannot connect wirelessly. When I tried to activate the surfboard via the app, it was not listed. Rather, a link to an older app was suggested for me to download. This app is not available on my phone because the app is too outdated.

Why can’t I activate it via a website browser?

frustrated. Just want to connect my phone and xbox to my home internet.

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SB6183 is the cable modem, it will work only through direct connection through ethernet cable since there is no inbuilt Wi-Fi feature in it. If you are looking for the Wi-Fi internet, I would suggest connecting the router with the modem through ethernet cable to access the Wi-Fi internet.

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SURFboard Moderator · Answer

SB6183 is the cable modem, it will work only through direct connection through ethernet cable sincethere is no inbuilt Wi-Fi featurein it. If you are looking for the Wi-Fi internet, I would suggest connecting the router with the modem through ethernet cable to access the Wi-Fi internet.

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