Zito Media (my ISP) sent out a tech because how how frequently the internet has been dropping out. But even after running a new line into the house the problem prevails. They told me it’s a problem with the modem. I have only had this modem for 9 months but it was refurbished and now just barely out of warranty of course. Is there any fix or can I get any sort of credit/discount on a replacement modem?
Page 1 / 1
SB8200 is just a cable modem so in this case to isolate the issue can you please try connecting any device to the modem directly without router and monitor the connection for next 24hrs this will help us to test the modem. If the modem is giving intermittent issue then we have to check the cable signal level also by following the steps mentioned on the below mentioned article.
http://arris.force.com/consumers/articles/General_FAQs/SB8200-Cable-Signal-Levels
Reply
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.