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My sb8200 arrived today. I gave optimum tech support the mac and they say everything is set up and shows it should be working on their end. But it's not. The internet light flashes for a couple minutes then will go solid for about 30 seconds then it resets itself. I pulled the event log from the modem. Any one have any insight.

23/02/2025 22:11:54 

critical 

TFTP Request Retries exceeded, CM unable to register

23/02/2025 22:11:54 

critical 

TFTP failed - Request sent - No Response;CM-MAC=10:e1:77:71:01:f5;CMTS-MAC=00:01:5c:b4:c8:56;CM-QOS=1.1;CM-VER=3.1;

23/02/2025 22:08:51 

critical 

Config File Rejected due to Invalid or Unexpected TLV 11;CM-MAC=10:e1:77:71:01:f5;CMTS-MAC=00:01:5c:b4:c8:56;CM-QOS=1.1;CM-VER=3.1;

23/02/2025 22:08:51 

critical 

TLV-11 - Illegal Set operation failed;CM-MAC=10:e1:77:71:01:f5;CMTS-MAC=00:01:5c:b4:c8:56;CM-QOS=1.1;CM-VER=3.1;

23/02/2025 22:08:48 

error 

Primary lease failed, IPv4 fallback initiated;CM-MAC=10:e1:77:71:01:f5;CMTS-MAC=00:01:5c:b4:c8:56;CM-QOS=1.1;CM-VER=3.1;

23/02/2025 22:08:48 

critical 

DHCP failed - RS sent, no RA received;CM-MAC=10:e1:77:71:01:f5;CMTS-MAC=00:01:5c:b4:c8:56;CM-QOS=1.1;CM-VER=3.1;

23/02/2025 22:08:19 

critical 

No Ranging Response received - T3 time-out;CM-MAC=10:e1:77:71:01:f5;CMTS-MAC=00:01:5c:b4:c8:56;CM-QOS=1.1;CM-VER=3.1;

Your person who provisioned it might have registered it as the wrong device. Call them back and see if they can reprovision it


No joke I tried that with 10 different people over 2 days. They finally sent out their lead tech he told me and I quote get rid of that garbage. I've since returned the sb8200 and got a cm1200.


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