MY SB8200 will not power up the front lights when plugged in. The Modem was working, and then stopped after a storm. the cable tech said the modem was inoperative and installed a replacement modem. I am looking to get the SB8200 replaced under warranty and the ruckus website says the S/N does not exist, but it exists on the arris website.
How do I get a replacement modem under warranty?
Thanks!
Best answer by ketchumj
https://arris.my.salesforce-sites.com/consumers/ConsumerProductSupport?t=Support&utm_source=commscope&utm_medium=contact-us&utm_campaign=phone-support#
Check your warranty status, if I´m not mistaken then you would get the steps to replace the unit
Finally able to get in touch with a human via chat and start the RMA process. Thanks!
+1https://arris.my.salesforce-sites.com/consumers/ConsumerProductSupport?t=Support&utm_source=commscope&utm_medium=contact-us&utm_campaign=phone-support#
Check your warranty status, if I´m not mistaken then you would get the steps to replace the unit
Warranty inquiries are handled by Consumer Support. Please visit arris.com/self-help for more information.
Warranty inquiries are handled by Consumer Support. Please visit arris.com/self-help for more information.
I tried that, and it sent me to the forums. Lots of circular reporting with this modem.
https://arris.my.salesforce-sites.com/consumers/ConsumerProductSupport?t=Support&utm_source=commscope&utm_medium=contact-us&utm_campaign=phone-support#
Check your warranty status, if I´m not mistaken then you would get the steps to replace the unit
Finally able to get in touch with a human via chat and start the RMA process. Thanks!
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