Question

SBG10 no connection

  • 4 October 2023
  • 1 reply
  • 104 views

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My modem has all lights solid green but none of my devices have been able to connect to the internet. I've tried power cycling the modem but didn't get anywhere. I've also contacted my ISP and they said that everything was good on their end and there was nothing they could do.


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Userlevel 2
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What happens when you connect your PC directly to the ethernet on the SBG10, and reboot the SBG10? Can you connect to the internet? If not, can you connect to the Web Admin console? If yes, have you completed the setup steps?

 

https://arris.my.salesforce-sites.com/consumers/articles/General_FAQs/SBG10-Quick-Start-Wizard/?l=en_US&fs=RelatedArticle