I connected my sgb10 as directed using the coaxial cable and power. All indicators show stable internet connection but when I hardwire with an ethernet cable to my desktop, I received no internet connection. Additionally, the Wi-Fi network is available but has no internet connection
Best answer by SURFboard Moderator
View originalThe WAN IP is 7.196.164.21
May I know who your internet service provider is?
Im having the same issue I on cox internet, called them for access, all lights are solid green, says it’s connected on both WiFi and ether net cable but no internet.
Cox is my service provider
May I know who your internet service provider is?
Cox
May I know who your internet service provider is?
This isn't the answer it was checked in error
Could you factory reset the modem once and try with self-activation through the Cox mobile application or contact internet service provider to reprovisioning the modem.
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