I have done factory reset. I have checked connections. I own this modem. The colors on modem are stationary and not blinking at all. I have unplugged for a minute.
The wireless light is orange and not green. All lights are lit up and never blinking. This includes after unplugging for a minute and replugging in, checking all connections, and even attempting factory reset. I need help getting wireless connection back to modem and was told this was the free option.
Serial number 3797 8133 1623 4126 0602 0006. I own this modem outright. Comcast tried to assist but referred me to you all since it is not their equipment but they verified the modem does read but it is the wireless. Please help as I work remotely.
Additionally I asked Ana and tried accessing the web page to look at settings but could not get anywhere. I am having to use my iphone as a hotspot and that connection is limited and not as high speed. It also is very limited.
