I recently purchased and installed an Arris SBG6950AC2 router/wi-fi cable modem for use on
Xfinity/Comcast.
Now I can’t watch Amazon Prime Live TV or Movies, etc. I get an error to contact Amazon customer support… I can watch YouTube and access FaceBook, etc.
Can the issue be a setting in the Arris Surfboard SBG6950AC2 setup or permissions?
Everything was working with my older TP-Link Model 7610.
I get all the way to the “watch” page and then Amazon aborts the connection or does not connect.
I verified my router is working ok to access the internet, send email, buy stuff from Amazon.
Any input is greatly appreciated!
Thanks, much, happy New Year!
Charles