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Printer cannot be found connected to Surfboard SBG7400AC2 Gateway via ethernet cable

  • 29 November 2023
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I have an HP-Color-LaserJet-CM1312-MFP printer that I am trying to connect via an ethernet connection to a  SBG7400AC2 gateway.  The printer installation program cannot see the printer.  When it was connected to my previous Xfinity gateway I had to set up a static IP address for the printer before it could be recognized.  I think I need to do that again But am not sure how to do that with SBG7400AC2 gateway or if I can add the printer to the network another way..  I have two Lenovo laptops that connect to the network either wirelessly or by ethernet when in their docking stations and need to connect to the Printer. .  

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Best answer by plemans 30 November 2023, 15:33

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Make sure you’re laptops are set in windows to “private” and not a “public” network. 

That can cause issues with network discovery. 

You might also want to check with the printer manufacture on support for their device

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