My SBG 8300 was working perfect. One day I did not have any service and the front panel was black, no lights. I unplugged the modem and repowered it on, only 5 quick flashes were seen, nothing else. does anyone have any ideas what is going on?
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+41- Juggernaut
did it power back off?
did they keep flashing?
what happened afterward?
You can check your warranty status.
+41- Juggernaut
unplug the coax and try booting it up. I’ve seen it where if the coax connection is to hot, it causes it to reboot/loop.
If that doesn’t help, you might have to check on an RMA
+1- The Certified
I have not been thinking straight since this issue. Thanks for the link to check warranty status. I was under warranty until May 2025. After speaking with someone at Arris Support and following their TS steps, the same you described, rebooting without the coax, a RMA was initiated and the modem is on the way back to them. Hopefully in a week or so, I will have another and back on business.
Thanks again,
Reaper
+41- Juggernaut
- Answer
Glad you got something figured out. You might mark it solved/fixed so others aren’t still trying to address it :)
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