Device Names Are Not Displayed in the SURFboard Central App With Cable Modems

  • 23 March 2023
  • 0 replies

Userlevel 2
Badge +3

ARRIS has partnered with Fing to help optimize your home network in the SURFboard Central App.  The Fing scan feature is available in the SURFboard Central app (starting version 4.1.14 ) when paired with a cable modem. 


Some client devices will display an IP Address instead of the device name and the device icon does not reflect the device type in the device list.  A few factors can happen as the client device is not detected by Internet of Things (IoT), MAC Address is randomized, and iOS devices do not share MAC Address information.  

For full details of your network client devices sign up to download Fing Desktop in the SURFboard Central app for free of charge.

0 replies

Be the first to reply!