Hi
i was called by xfinity team and they said that i have issues with my firewall and since i not using xfinity modem thats why i cant access their admin tool using 10.0.0.1 in this matter i need to contact my Original Equipment manufacturer for this issue and gave your
This was a bit of a mishmash.
what are you trying to do?
Why are you trying to do this?
what device do you have?
A bit more details can help us to help you versus random rambling.
I need to reset the wifi name and the password on my router/modem. I think the internet was hacked. Xfinity told me the same thing. I bought the router./modem and they can't reset it and I can't use the app to reset the modem and make a new password for it.
I tried a hard reset of the modem but the name and the password were still the default ones.
If you truly feel it was hacked, factory reset it by pushing and holding on the reset button for 7-15 seconds while its powered on. Then reinstall it and setup different passwords for it
I true to reset but then it didn't ask for new passwords
After resetting the modem, I suggest you to follow the steps in the below given link:
http://arris.force.com/consumers/articles/General_FAQs/SVG2482AC-First-Time-Installation
Hey to beginning of that was really helpful. I still needed help with restoring the new name up the Wi-Fi and a new internet password. But I do appreciate all the help thank you
After first time installation process, I suggest you to login the GUI web portal with 10.0.0.1
Login with the default username as admin and password as password.
Once you logged in, select Gateway>Summary>Connection>Wi-Fi>edit 2.4Ghz to change the Wi-Fi credentials and same for the 5Ghz.
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Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.