Hi
i was called by xfinity team and they said that i have issues with my firewall and since i not using xfinity modem thats why i cant access their admin tool using 10.0.0.1 in this matter i need to contact my Original Equipment manufacturer for this issue and gave your
Best answer by SURFboard Moderator
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+40
This was a bit of a mishmash.
what are you trying to do?
Why are you trying to do this?
what device do you have?
A bit more details can help us to help you versus random rambling.
I need to reset the wifi name and the password on my router/modem. I think the internet was hacked. Xfinity told me the same thing. I bought the router./modem and they can't reset it and I can't use the app to reset the modem and make a new password for it.
I tried a hard reset of the modem but the name and the password were still the default ones.
+40
If you truly feel it was hacked, factory reset it by pushing and holding on the reset button for 7-15 seconds while its powered on. Then reinstall it and setup different passwords for it
I true to reset but then it didn't ask for new passwords
After resetting the modem, I suggest you to follow the steps in the below given link:
http://arris.force.com/consumers/articles/General_FAQs/SVG2482AC-First-Time-Installation
Hey to beginning of that was really helpful. I still needed help with restoring the new name up the Wi-Fi and a new internet password. But I do appreciate all the help thank you
After first time installation process, I suggest you to login the GUI web portal with 10.0.0.1
Login with the default username as admin and password as password.
Once you logged in, select Gateway>Summary>Connection>Wi-Fi>edit 2.4Ghz to change the Wi-Fi credentials and same for the 5Ghz.
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Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
