still waiting on a reply from the company. not looking good for arris 

Since you mentioned that the led light status are flashing, could you help us with exact information about led lights.

Also could you let us know whether the Wi-Fi network name is broadcasting in all the devices.

I emailed a response, sorry for the delay. the unit does not function I just want a replacement unit. I purchased the extended warranty so there should be no problem in getting a replacement. I hope

Since you are preferring for replacement, I suggest you to visit www.arris.com/consumersupport for more information.

Warranty inquiries are handled by Consumer Support.

contacted the company. getting a new unit. thanks