How come the chat feature never works for customer support?
How come I can’t call customer support?
My app doesn’t work. I don’t remember my login and there is no reset.
This is an obnoxious company.
Solved
Unable to login to Surfboard central app - SBG7400AC2
- The Many
Best answer by SURFboard Moderator
You can reach out to Arris.com/consumersupport to get phone support or chat support from Arris if the modem is under warranty. There is no option to reset login credentials to change the password on Surfboard central app only way is to perform hard reset on the modem then you need to setup app again. please check for the following steps to perform hard reset on the modem and to setup app.
http://arris.force.com/consumers/articles/General_FAQs/SBG7400AC2-Factory-Reset
http://arris.force.com/consumers/articles/General_FAQs/SURFboard-Central-Wi-Fi-Cable-Modem-Setup
This topic has been closed for comments
- Wi-Fi Warriors
- 3594 replies
- Answer
You can reach out to Arris.com/consumersupport to get phone support or chat support from Arris if the modem is under warranty. There is no option to reset login credentials to change the password on Surfboard central app only way is to perform hard reset on the modem then you need to setup app again. please check for the following steps to perform hard reset on the modem and to setup app.
http://arris.force.com/consumers/articles/General_FAQs/SBG7400AC2-Factory-Reset
http://arris.force.com/consumers/articles/General_FAQs/SURFboard-Central-Wi-Fi-Cable-Modem-Setup
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