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Dropped connection and too hot to touch the modem SB8200

  • July 17, 2024
  • 1 reply
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Last September my old modem stopped working so I purchased a Arris SB8200. For the last few months we have experienced numerous dropped connections. It is now being dropped even a few times a day.

At first the lower earth symbol would start blinking. Now it stays on like it should but is getting almost to hot to touch. I did a search for cause and this model was the first thing to pop up. Overheating was a large issue.

We purchased the modem from Best Buy on 09-22-23. According to this web site there is a two year limited warranty.

What can be done to get this modem replaced or fixed?

We look forward to hearing back.

Thanks

Rob Garrison

 

Best answer by SURFboard Moderator

Please disconnect the modem from power and contact Arris by reaching out to Arris.com/consumersupport for further assistance.

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Please disconnect the modem from power and contact Arris by reaching out to Arris.com/consumersupport for further assistance.


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