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SB8200 loses connectivity multiple times a day


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SB8200v3

S/N: {Edit:personal information}

Loses connectivity daily. Have a bad modem. Need a replacement.

Best answer by SURFboard Moderator

Could you let us know whether the intermittent internet connection is through a direct connection or while connecting with a router?

Since you are experiencing with intermittent internet connection, I would suggest checking the cable signals to make sure all in range.

http://arris.force.com/consumers/articles/General_FAQs/SB8200-Cable-Signal-Levels

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2 replies

plemans
Juggernaut
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  • Juggernaut
  • 2275 replies
  • August 23, 2024

You have to contact customer service for that. Not the public support forum. 


Forum|alt.badge.img+42

Could you let us know whether the intermittent internet connection is through a direct connection or while connecting with a router?

Since you are experiencing with intermittent internet connection, I would suggest checking the cable signals to make sure all in range.

http://arris.force.com/consumers/articles/General_FAQs/SB8200-Cable-Signal-Levels


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