Apple laptop & I phone seems to drop signal on g34. all other devices seem fine.
Solved
apple devices G34
- The Many
Best answer by SURFboard Moderator
In this case you can try changing security mode for the modem Wi-Fi network and also try changing Wi-Fi channel for both bands 2.4 and 5G then connect to all your devices and monitor connection for next 24hrs. To change the security mode login to the modem GUI and then go to
Gateway > Connection > Wi-Fi > Edit Home 2.4 network > select Security mode drop down arrow > select the WPAWPA2-PSK (TKIP/AES) option > save settings
http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Changing-the-Wi-Fi-Channel
After changing Wi-Fi channel as recommended on the link restart the modem then we would request you to monitor the connection for next 24hrs.
This topic has been closed for comments
- Wi-Fi Warriors
In this case you can try changing security mode for the modem Wi-Fi network and also try changing Wi-Fi channel for both bands 2.4 and 5G then connect to all your devices and monitor connection for next 24hrs. To change the security mode login to the modem GUI and then go to
Gateway > Connection > Wi-Fi > Edit Home 2.4 network > select Security mode drop down arrow > select the WPAWPA2-PSK (TKIP/AES) option > save settings
http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Changing-the-Wi-Fi-Channel
After changing Wi-Fi channel as recommended on the link restart the modem then we would request you to monitor the connection for next 24hrs.
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