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bad gateway


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ive tried too access my user interface but no luck. it says i have an unsupported browser so i downgraded to the minimum it asks for and still no luck. i know my credentials are correct when login but its not letting me login. i havent changed the password infact ive never been able to login at any point. 

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Could you please help us with your product’s model number?


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SBG8300


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When logging into the web-based interface (GUI) of the SBG8300 for the first time, you would have been prompted to create a login password.

If you have forgotten the password, the solution is to perform a factory reset on the gateway. After the reset, you can access the interface again, and it will prompt you to create a new password.

If you prefer to complete the setup using the web-based interface (GUI) after the reset, please follow the steps provided in the link below:

http://arris.force.com/consumers/articles/knowledge/G34-G36-Web-Manager-First-Time-Login

 

But if it prompts you for an email address and password, it means the credentials are managed through the Surfboard Central app. 
Note: The Surfboard Central app syncs with the GUI during the initial setup process.

In this scenario, to retrieve the GUI login password from the app, please refer to the link below for instructions on how to find the password.

http://arris.force.com/consumers/articles/knowledge/SURFboard-Central-Web-Manager-Access

 


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