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G34 Wifi Issues as well as SURFboard App connection

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The Many
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I am trying to connect to my WiFi but unable to connect to both 2.4 and 5.
When trying to sign in on the app, it tells me to connect to the networks but am unable to. My ethernet works fine, but can not figure out what to do.
G34 w/ XFinity service

 

Best answer by SURFboard Moderator

Could you factory reset the modem and connect the device with default Wi-Fi credentials which is at the bottom of the modem.

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The Many
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  • SBisgroveThe Many
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  • The Many
  • 1 reply
  • February 6, 2024

The WiFi has also been setup before but when logging onto the app it tells me to activate my setup again

 

S
Wi-Fi Warriors
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Could you factory reset the modem and connect the device with default Wi-Fi credentials which is at the bottom of the modem.

SURFboard Community Moderator Team
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    SBisgrove

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