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G34 resets 5G PW randomly

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The Many
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Recently did a fac reset on G34. Created 2.4 and 5G SSIDs with new pw’s

 

Twice now, in the middle of the day, the 5G band’s pw is changed to a completely new and numeric one. The 2.4 band is the same as  when I changed it. 

Best answer by SURFboard Moderator

Since you did a hard reset, try doing a soft reset in the interface page. Navigate to Troubleshooting > Restart/Restore in the GUI, and select 'Restore gateway defaults.'

After that, try changing the credentials again. If your customized password for the 5GHz band still gets reset, please reach out to us through our support channels at www.arris.com/consumersupport.

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5 replies

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Wi-Fi Warriors
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Does only the 5GHz network revert to the default password? Also, how long did you hold the factory reset button when performing the reset?

 

 

SURFboard Community Moderator Team
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The Many
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  • STRICK2025The Many
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  • The Many
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  • June 20, 2025
STRICK2025 wrote:

The 2.4 band is the same as  when I changed it. 

30 secs to reset

S
Wi-Fi Warriors
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If you’ve previously changed your Wi-Fi credentials using either the Surfboard Central app or the web-based interface (GUI), we recommend logging back into the GUI and updating the network credentials again.

Once the changes are made, navigate to Troubleshooting > Restart/Restore in the GUI, and select Restart Wi-Fi and Router to apply the updates properly.

 

 

SURFboard Community Moderator Team
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  • S
    STRICK2025
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The Many
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  • STRICK2025The Many
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  • June 26, 2025

Just happened again. Watching television on roku. 5g band is out, switched over to 2.4 band...connected no problem.

 

Checked router...5g is default pw again, 2.4 is my custom pw still. No interruption in ethernet connections

**Followed all the instructions in last post

 

5g reverted to default pw again

S
Wi-Fi Warriors
Forum|alt.badge.img+42

Since you did a hard reset, try doing a soft reset in the interface page. Navigate to Troubleshooting > Restart/Restore in the GUI, and select 'Restore gateway defaults.'

After that, try changing the credentials again. If your customized password for the 5GHz band still gets reset, please reach out to us through our support channels at www.arris.com/consumersupport.

SURFboard Community Moderator Team
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