Hello. My new Arris SBG8300 has WAN MAC and HFC MAC numbers but no CM MAC number. Xfinity wifi activation cannot continue without a CM MAC number. Any help?
Solved
unable to activate the modem SBG8300 by xfinity since no CM MAC number
- The Many
- 1 reply
Best answer by Xfinitydupe
I tried the HFC MAC number and successfully activated my modem thru the Xfinity app this morning. Thank you for the suggestion.
I spoke to Xfinity customer service for far too long last night. I gave them both the WAN and HFC numbers. They said I was activated but could not explain why me trying to login into the modem only resulted in a redirection to the Xfinity app to activate the modem. They concluded it was an Arris issue by not providing a CM MAC number. It seems they, like me, did not know CM MAC and HFC MAC are the same?
Thanks again.
This topic has been closed for comments
+41- Juggernaut
- 2268 replies
It should be the hfc mac that they use.
Are you activating it through the xfinity app?
- The Many
- 1 reply
- Answer
I tried the HFC MAC number and successfully activated my modem thru the Xfinity app this morning. Thank you for the suggestion.
I spoke to Xfinity customer service for far too long last night. I gave them both the WAN and HFC numbers. They said I was activated but could not explain why me trying to login into the modem only resulted in a redirection to the Xfinity app to activate the modem. They concluded it was an Arris issue by not providing a CM MAC number. It seems they, like me, did not know CM MAC and HFC MAC are the same?
Thanks again.
+41- Juggernaut
- 2268 replies
Glad you got it working!
the app tends to be better/smoother versus calling them
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