modem receives signal from internet provider but fails to send it to devices ,desktop laptops and phone thru wifi
Modem-SBG6700-AC
What can be done?
Solved
No internet on SBG6700-AC
- The Many
Best answer by SURFboard Moderator
If you see all the lights on the modem LED up and device are connected to home network without internet then you need to perform hard reset on the modem, after resetting the modem will go to default setup any custom settings will be removed so use the default network name and password to connect to your network. After resetting modem you no need to activate modem by your service provider if they confirmed that your modem is activated. please follow the steps mentioned on the below article to perform hard reset on the modem and to setup the modem on the GUI.
http://arris.force.com/consumers/articles/General_FAQs/SBG6700-AC-v8-6-x-Factory-Reset
http://arris.force.com/consumers/articles/General_FAQs/SBG6700-AC-Web-Manager-Access
This topic has been closed for comments
- Wi-Fi Warriors
- 3713 replies
- Answer
If you see all the lights on the modem LED up and device are connected to home network without internet then you need to perform hard reset on the modem, after resetting the modem will go to default setup any custom settings will be removed so use the default network name and password to connect to your network. After resetting modem you no need to activate modem by your service provider if they confirmed that your modem is activated. please follow the steps mentioned on the below article to perform hard reset on the modem and to setup the modem on the GUI.
http://arris.force.com/consumers/articles/General_FAQs/SBG6700-AC-v8-6-x-Factory-Reset
http://arris.force.com/consumers/articles/General_FAQs/SBG6700-AC-Web-Manager-Access
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