Unable to login on phone app and change router name and password
Answer
Unable to login on phone app and change router name and password
- The Many
Best answer by SURFboard Moderator
Hello michamp,
We understand that after doing the reset still unable to login on Surfboard Central App.
Lets try the following steps again:
Uninstall the Surfboard Central App
http://arris.force.com/consumers/articles/General_FAQs/SBG8300-Factory-Reset
Reinstall the Surfboard Central App
If still not able to connect to Surfboard Central App
We have an other option to login on webmanager page: follow the below link for the same:
http://arris.force.com/consumers/articles/General_FAQs/SBG8300-Changing-the-Wi-Fi-Name-and-Password
This topic has been closed for replies.
- Wi-Fi Warriors
Hello micchamp,
As your unable to login on Phone app and change your router name and password , could you let us know the model number of the modem and are you trying to download the Surfboard Central App ?
If its Surfboard Central App do you see any error code?
We also have another option as : If you could let us know the model number of the modem it will be easy to access the web manager page and change the router name and password
- Wi-Fi Warriors
- Answer
Hello michamp,
We understand that after doing the reset still unable to login on Surfboard Central App.
Lets try the following steps again:
Uninstall the Surfboard Central App
http://arris.force.com/consumers/articles/General_FAQs/SBG8300-Factory-Reset
Reinstall the Surfboard Central App
If still not able to connect to Surfboard Central App
We have an other option to login on webmanager page: follow the below link for the same:
http://arris.force.com/consumers/articles/General_FAQs/SBG8300-Changing-the-Wi-Fi-Name-and-Password
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