I am using my G34 router with Xfinity Comcast. From last few days, I’m only seeing 2.5 Ghz band in my devices, if i restart the router, the 5G band comes up, but it disappears after 2-3 hours. Any solution? I think 5G band gives me much better speed than 2.5 Ghz one.
Solved
G34 Modem 5G band keeps disappearing
- The Many
Best answer by kenwookmin
Arris customer service was able to address this issue for me. I just followed the steps in the link below (provided by the Arris rep).
Seems like the issue is that the modem may default into a 5GHz radio channel that is used by too many people in your area; therefore causing interference and making your 5GHz option disappear. If you run the scan per the instructions, and manually change it to a channel that is used least - it should make the 5GHz option appear.
It worked for me instantaneously. Just sharing the help I got. Hope this helps
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- The Many
- 1 reply
I am having the same issue. Using Xfinity/ Comcast in Colorado. I have tried resetting the modem several times as well as enabling/ disabling the 5ghz networks on the admin site
- Wi-Fi Warriors
- 105 replies
Sorry to hear about your 5 GHz Wi-Fi cutting out on your G34. I’ll be happy to look into it. How long did the 5 GHz Wi-Fi worked for before the issue started?
Please share the G34 software version, 5 GHz Security Mode, and screenshot of the Wi-Fi 5 GHz Radio settings. You can find those information on the following screens.
Software version: https://192.168.0.1/software.php
5 GHz Security mode: https://192.168.0.1/wireless_network_configuration_edit.php?id=2
5 GHz Radio: https://192.168.0.1/wireless_radio_configuration.php?id=2
- The Many
- 2 replies
Hello,
I am also having the same issue as
My G34 was working fine for 3 months, and the 5GHz option just disappeared all of a sudden yesterday. My 2.4GHz is working fine.
Below are the information you requested. It’s default factory setting, so I presume others would have the same setting.
Software Image Name:AR01.05.020.04.01_083123_735.NCS.20
Firmware Version:01.05.020.04.01.NCS
- The Many
- 2 replies
- Answer
Arris customer service was able to address this issue for me. I just followed the steps in the link below (provided by the Arris rep).
Seems like the issue is that the modem may default into a 5GHz radio channel that is used by too many people in your area; therefore causing interference and making your 5GHz option disappear. If you run the scan per the instructions, and manually change it to a channel that is used least - it should make the 5GHz option appear.
It worked for me instantaneously. Just sharing the help I got. Hope this helps
- The Many
- 2 replies
kenwookmin wrote:
Arris customer service was able to address this issue for me. I just followed the steps in the link below (provided by the Arris rep).
Seems like the issue is that the modem may default into a 5GHz radio channel that is used by too many people in your area; therefore causing interference and making your 5GHz option disappear. If you run the scan per the instructions, and manually change it to a channel that is used least - it should make the 5GHz option appear.
It worked for me instantaneously. Just sharing the help I got. Hope this helps
This solution works for me! Thanks!
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