This site can’t provide a secure connection

Hello ladybug692, 

It is true that it is related to the web certificate but there’s no risk in proceeding to the Web Manager’s address at 192.168.0.1 sin this is only to manage your device. Another possible way to manage it is by using the Surfboard Central App. 

Please let us know if this helps.

Thank you for your reply.

The browser will not let me proceed to the site. There is no option to disregard the unsafe warning. If you can tell my how to get my browser to ignore the secure connection, I would greatly appreciate that. 

The Surfboard Central App doesn’t seem to help. No version of the Arris apps recognize my model of modem  SBG6900-AC

Thanks again

Hello ladybug692,

This article might help you to pass that part, it has examples using the most popular browsers.

Let us know if this helps:

https://arris.secure.force.com/consumers/articles/General_FAQs/Alert-Message-for-Web-Manager-Access

None of them work except Safari

do you have a screen snip of the error

Hello ladybug692, 

There’s something else that we usually suggest to try. Let’s restart the device but we need to do it this way:

1. disconnect the coaxial cable and then the power cable for 10 seconds
2. After 10 seconds you will reconnect only the power cable
   
   After that was done, without the coaxial cable, let’s try to reach the web interface.

Please let us know if this works. 

I tried connecting to the router without the coaxial cable attached. It did not work. 

I have found an article that shows that browsers are not allowing “less secure” sites to be reached. They do this by only allowing https: websites.  I’ve included a link. So, when should we expect Arris to update their access to the routers with a secure login?

https://support.google.com/accounts/answer/6010255?hl=en

Hello ladybug692,

When accessing the Web Manager, a secure or private risk alert may appear on the web browser advising users to proceed with caution.  The message is prompted because the SURFboard products do not have an authentication certificate.  There is no risk in proceeding to the Web Manager’s address at 192.168.0.1 or 192.168.100.1.

Did you try different devices to log in ?

Are you using Wi-Fi or hardwired connection to log in ?

We’ll be waiting for your responses. 

Hello @ladybug692,

Thank you and other members for reporting this behavior.   A workaround to get pass the browser message is posted here 192.168.0.1 uses an unsupported protocol.