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ERROR CODE: 0000-1303 router failed to connect W121/W21

  • 14 September 2023
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 tried all recommended recycle and reboots still wont connect. Error code keeps showing. My other mesh system connects right away, this new one keeps failing. Please help. Thank you

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Best answer by SURFboard Moderator 18 September 2023, 21:21

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Hello  rb1776

                        Router Failed to Connect to Internet.  Solution: Make sure the Ethernet is connected to the port labelled WAN in yellow on the mAX Router.  Additionally, try different Ethernet cable for WAN connection.  Try power cycling the modem/Wi-Fi modem and the mAX router if the connections are secure.  Disconnect all wired devices from mAX units. 

                        Since you got other mesh system connected may i know what are the other devices you have connected to modem?