ERROR CODE: 0000-1303 router failed to connect W121/W21

  • 14 September 2023
  • 1 reply


 tried all recommended recycle and reboots still wont connect. Error code keeps showing. My other mesh system connects right away, this new one keeps failing. Please help. Thank you


Best answer by SURFboard Moderator 18 September 2023, 21:21

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Hello  rb1776

                        Router Failed to Connect to Internet.  Solution: Make sure the Ethernet is connected to the port labelled WAN in yellow on the mAX Router.  Additionally, try different Ethernet cable for WAN connection.  Try power cycling the modem/Wi-Fi modem and the mAX router if the connections are secure.  Disconnect all wired devices from mAX units. 

                        Since you got other mesh system connected may i know what are the other devices you have connected to modem?