I ordered a modern on your site Arris Surfboard
I didn't create an account and received NO order confirmation email. The ONLY email I received was one asking me to write a review for the product.
I checked my spam folder.
I didn't write down my order number
I can see no contact information to get order status
All I want is a receipt emailed to me and or a contact email
I apologize for the inconvenience; I would request you to visit www.arris.com/consumersupport to get in touch with technical support for further assistance.
I tried the site. there is no email anywhere.
I tried live chat, it says “chat is currently available” but no actual chat window
Our regular chat hours are Monday through Saturday, 7 AM to 7 PM Pacific Time. We're closed on Sundays.
We're reaching out to you via private message with more details.
I realized I had to click “check warranty” to continue. But I dont have the device yet. I’m trying to get an order confirmation. Apparently no online support for orders is offered.
I called in and was able to get some help. At least I have an order number and tracking number. Still no order confirmation or receipt. They opened a case for me for that (2504-18554)
I'm glad you reached out to technical support and opened a case. Please track the unit using the provided tracking number.
I apologize for not receiving any email confirmation or receipt.
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