I returned this modem shortly after I got it, and over a year later, it still does not work. I would love to get another modem from you all, but I do not trust the company anymore. Please get in touch with me before I seek another company.
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Need help purchasing a new modem since the G36 was a disaster
- The Many
- 1 reply
Best answer by SURFboard Moderator
I apologize for the inconvenience that you're experiencing with theG36 unit.
Could you please provide more details about the exact issue you're facing with the G36?
If you're looking to make a warranty claim, please visit www.arris.com/consumersupport to get in touch with our technical support team. They’ll assist you with proper troubleshooting steps to diagnose the problem. If the modem is found to be defective, they’ll help you proceed with a replacement under warranty.
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- Wi-Fi Warriors
- 3789 replies
- Answer
I apologize for the inconvenience that you're experiencing with theG36 unit.
Could you please provide more details about the exact issue you're facing with the G36?
If you're looking to make a warranty claim, please visit www.arris.com/consumersupport to get in touch with our technical support team. They’ll assist you with proper troubleshooting steps to diagnose the problem. If the modem is found to be defective, they’ll help you proceed with a replacement under warranty.
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