I just replaced my Xfinity modem with an Arris S33(v2). While I’m getting about 720Mbps down I only get 5Mbps up. I’m paying for 1000/200 service.
So far it’s taken Comcast 3 tries to get the modem provisioned and they seem to be stumped as to what’s going on.
The device log (which BTW isn’t sorted by date/time) contains the following after a restart (I added line breaks for readability):
17/11/2023 14:59:11 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
17/11/2023 14:59:17 6 DS profile assignment change. DS Chan ID: 32;
Previous Profile: ;
New Profile: 1 2 3.;
17/11/2023 14:59:26 3 UCD invalid or channel unusable;
Can anyone tell if the third message is meaningful in this context and what Comcast needs to do?
All the download channel signal levels seem to be good, with power at 0 or 1 dBmV and SNR 44dB
There are 4 upload channels bonded, with SC-QAM and power 46 dBmV.
Screenshot of the Connection page:
Best answer by jhgView original