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I’m trying to connect Google Mesh Pro to my S33 for wireless internet.  I previously had this working for years.  I just switched to Xfinity Residential and I cannot get the Google Mesh to connect with the Arris.  It says ‘No Internet Connection’.  Wired connection is working fine.  The MAC address of the modem is registered with Xfinity.

 

I found a post on Google Nest site that someone else had the exact same problem.  They registered MAC and SSN with Xfinity, but the post said they ‘got with Arris’.  It sounds like Arris had to do something?  Here is the part of the post

 

“ I reached back out to Xfinity, gave them the information (they all of a sudden knew the issue once I had the answer) and then that’s where your suggestion came in. They sent me along to Arris and they then somehow connected my Nest Pro to the Modem. “

The part that you put “the wired connection is working fine” makes me curious if you have more than 1 device connected to the S33. Xfinity only supports 1 device connected to consumer lines as they only support 1 public ip address. So if you have something else connected to the S33 other than the router, that other device might be getting the public ip address. so try this. 

Power off the s33 and the google mesh router and disconnect everything (even coax) from both. 

Wait 2-5 minutes and connect the s33 back up to coax and power it back on. 

Wait 2 minutes for it to fully boot. 

connect the google mesh router to the S33 and power the google mesh router up. 

Give it time to fully boot. go through its internet setup process (whatever that is) and see if it works. 

Don’t connect anything else to the S33. It might have 2x ethernet supports but xfinity doesn’t support more than 1 device connected to it. 

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