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S33v2 intermittent internet outages

  • 22 July 2023
  • 1 reply
  • 179 views

Recently installed, replacing older cable modem.  Xfinity service guy was out, said all is good on their end, but we needed a new cable modem since we were having tv issues.  Installed the S33v2.  We are now having intermittent internet outages, multiple times a day.  Lasts only for some minutes.  I note the power level on upstream bonded channels (5 of them) is 58.8 on 4, 52.8 on 1.  Your docs say it should be no more than 51.  Is that 51 a true  limit, and could that account for intermittent internet outages?

Thanks

Don

 

Hi mr.software,

As you are facing intermittent issues on S33v2, Yes you are right basically the upstream channels if they are three or more the power value should be ranging from 45dbmv  to 51dbmv.

We need to revise these values of your upstream from 58.8dbmv and 52.8dbmv to a range of 45dbmv to 51dbmv, this could be a reason for the intermittent outage.

Also, it would be great if you could share the values of downstream channels' Power and SNR (highest and lowest ). 

Let us know if this helps.

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