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FCC Part 15 compliance failure

  • October 19, 2024
  • 1 reply
  • 29 views

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A nice person dropped by my house after being contracted by a cell phone company to determine who was making noise at a frequency they owned.  Turns out my SB6190 is emitting a huge spurious emission at 695MHz.

 

Does anybody at Arris want this thing to determine how it failed in this manner?  To be clear, it still operates as a cable modem just fine.

Best answer by SURFboard Moderator

In this case you can try connecting modem to different power outlet or using different power cable. If the modem is under warranty you can reach out to Arris.com/consumersupport for further assistance.

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In this case you can try connecting modem to different power outlet or using different power cable. If the modem is under warranty you can reach out to Arris.com/consumersupport for further assistance.