I bought an ARRIS SURFBOARD 6190 on October 17 last year at Office Depot.
The Modem stopped working yesterday, after only 7 months. No power to the modem. Power adapter was OK, Power Outlet was OK, Modem not working. I called ARRIS support, they said the warranty is not covered here because Office Depot is not an authorized dealer for ARRIS. This is absolutely dissatisfying and the first time I heard it. Will never again buy this brand. Modem replaced with a Netgear device….
Best answer by SURFboard SupportView original