Just purchased the SB8200 and spent over 2 hours on chat with xfinity. They say everything is perfect on their end. Yet my surfboard has 1 blue light on. Any help would be appreciated
Best answer by dflan1975
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The SB8200 is not (currently) on Xfinity’s recommended or supported list. My Xfinity service supports 1200/200 but the SB8200 is configured by Xfinity to support only 40 up, which seems to suggest Docsis 3.1 is not enabled on the uplink since I never see that led be blue.
Im an idiot. I only had a modem set up without a router. I have since returned that and purchased a combination and its working great. Thank you for your help.
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