My ARRIS SURFBOARD SG10 Modem no longer lights up or “turns on” when connected to a working power outlet with the correct plug and source following a power outage and xfinity network interruption. I don’t understand if the modem should just be trashed and I purchase another or if there is still hope for troubleshooting. Please send advice!
Best answer by SURFboard Moderator
View originalHello BONNIE2527,
We understand that sbg10 modem no longer turns on after plugging to a power outlet . There could be a chance of power outage as well .
Do try with a different power outlets and try doing a Reset as well .
To do a Reset follow the link below:
http://arris.force.com/consumers/articles/General_FAQs/SBG10-Factory-Reset
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