Hey everyone! Like many I’ve tried to trouble shoot online, with no luck. My SBG10 is having some intermittent connectivity issues. When this happens, the SBG10 reboots itself and reconnects and restores service automatically after a few moments. This would be fine but I work from home and it is resulting in a lot of dropped calls. This issue started on 9/11, the same day there was an ISP outage for unplanned service maintenance, which makes me think something on their end got wonky. PC is hardwired in, not on Wifi, though everything that is connected to SBG10 drops service as well. This happens maybe 4-5 times a day.
I’ve talked to the ISP twice who say that everything is fine on their end. Checked the coax cables to make sure they are snug, removed the only splitter I had and plugged the modem directly into the coax coming from outside. Same results. Not sure what else I can do here, other than get some second opinions. If it comes down to needing a new modem, that’s fine. I’d just rather cover all my bases before spending the money.
Any help is appreciated. Thanks for taking the time to check out this issue!
Here are the things I’ve seen other folks posting:
Downstream
DCID | Freq | Power | SNR | Modulation | Octets | Correcteds | Uncorrectables | |
Downstream 1 | 37 | 669.00 MHz | 6.40 dBmV | 40.37 dB | 256QAM | 16024018 | 0 | 0 |
Downstream 2 | 29 | 621.00 MHz | 5.50 dBmV | 38.98 dB | 256QAM | 11959725 | 18 | 0 |
Downstream 3 | 30 | 627.00 MHz | 6.10 dBmV | 40.37 dB | 256QAM | 20986259 | 20 | 0 |
Downstream 4 | 31 | 633.00 MHz | 6.30 dBmV | 38.98 dB | 256QAM | 21101908 | 6 | 0 |
Downstream 5 | 32 | 639.00 MHz | 6.50 dBmV | 38.98 dB | 256QAM | 21087850 | 9 | 0 |
Downstream 6 | 33 | 645.00 MHz | 6.50 dBmV | 38.98 dB | 256QAM | 11152227 | 0 | 0 |
Downstream 7 | 34 | 651.00 MHz | 6.30 dBmV | 38.61 dB | 256QAM | 17569005 | 0 | 0 |
Downstream 8 | 35 | 657.00 MHz | 6.40 dBmV | 38.98 dB | 256QAM | 17513447 | 0 | 0 |
Downstream 9 | 36 | 663.00 MHz | 6.50 dBmV | 40.37 dB | 256QAM | 17613664 | 0 | 0 |
Downstream 10 | 38 | 675.00 MHz | 6.80 dBmV | 38.61 dB | 256QAM | 12153383 | 0 | 0 |
Downstream 11 | 39 | 681.00 MHz | 6.90 dBmV | 38.98 dB | 256QAM | 12287714 | 0 | 0 |
Downstream 12 | 40 | 687.00 MHz | 7.10 dBmV | 38.98 dB | 256QAM | 12169711 | 0 | 0 |
Downstream 13 | 41 | 693.00 MHz | 7.30 dBmV | 38.98 dB | 256QAM | 10118162 | 0 | 0 |
Downstream 14 | 42 | 699.00 MHz | 7.30 dBmV | 40.95 dB | 256QAM | 14620015 | 0 | 0 |
Downstream 15 | 43 | 705.00 MHz | 7.40 dBmV | 38.98 dB | 256QAM | 14653133 | 0 | 0 |
Downstream 16 | 44 | 711.00 MHz | 7.50 dBmV | 40.37 dB | 256QAM | 14794389 | 0 | 0 |
Upstream
UCID | Freq | Power | Channel Type | Symbol Rate | Modulation | |
Upstream 1 | 4 | 16.40 MHz | 47.50 dBmV | DOCSIS2.0 (ATDMA) | 5120 kSym/s | 64QAM |
Upstream 2 | 3 | 22.80 MHz | 47.50 dBmV | DOCSIS2.0 (ATDMA) | 5120 kSym/s | 64QAM |
Upstream 3 | 2 | 29.20 MHz | 47.50 dBmV | DOCSIS2.0 (ATDMA) | 5120 kSym/s | 64QAM |
Upstream 4 | 1 | 35.60 MHz | 47.50 dBmV | DOCSIS2.0 (ATDMA) | 5120 kSym/s | 64QAM |
Date Time | Event ID | Event Level | Description |
8/22/2023 14:28 | 84000700 | 5 | RCS Partial Service; |
8/22/2023 14:28 | 84000500 | 3 | SYNC Timing Synchronization failure - Loss of Sync; |
8/22/2023 14:28 | 84000700 | 5 | RCS Partial Service; |
8/23/2023 3:38 | 82000200 | 3 | No Ranging Response received - T3 time-out; |
8/28/2023 13:42 | 84000700 | 5 | RCS Partial Service; |
8/29/2023 13:28 | 82000200 | 3 | No Ranging Response received - T3 time-out; |
8/30/2023 22:27 | 84000700 | 5 | RCS Partial Service; |
9/1/2023 1:45 | 82000200 | 3 | No Ranging Response received - T3 time-out; |
9/2/2023 5:27 | 84000700 | 5 | RCS Partial Service; |
9/9/2023 4:19 | 82000200 | 3 | No Ranging Response received - T3 time-out; |
9/11/2023 2:38 | 84000700 | 5 | RCS Partial Service; |
9/11/2023 7:12 | 73040100 | 6 | TLV-11 - unrecognized OID; |
9/11/2023 14:28 | 84000700 | 5 | RCS Partial Service; |
9/11/2023 14:53 | 73040100 | 6 | TLV-11 - unrecognized OID; |
9/11/2023 15:28 | 84000700 | 5 | RCS Partial Service; |
9/12/2023 9:14 | 73040100 | 6 | TLV-11 - unrecognized OID; |
9/12/2023 9:14 | 82000500 | 3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out; |
9/12/2023 11:32 | 73040100 | 6 | TLV-11 - unrecognized OID; |
9/14/2023 2:33 | 82000200 | 3 | No Ranging Response received - T3 time-out; |
9/14/2023 7:21 | 73040100 | 6 | TLV-11 - unrecognized OID; |