My internet gets very slow, then cuts out, and comes back on within 10-15 minutes around 11:15pm (EST) for the past four days. I've had this router for over a year and this just started happening. Please help!
Solved
Internet Drops at the same time every day SBG8300
- The Many
- 1 reply
Best answer by SURFboard Moderator
If you're experiencing internet drops specifically with the Wi-Fi, it could be due to Wi-Fi congestion. To help improve the connection, I recommend placing the modem in an open area.
Additionally, you may want to try changing the Wi-Fi channels, as this can sometimes resolve congestion issues.
Please refer to the link where you can find the steps to change the Wi-Fi channels.
http://arris.force.com/consumers/articles/General_FAQs/SBG8300-Changing-the-Wi-Fi-Channel
This topic has been closed for comments
- Wi-Fi Warriors
- 3583 replies
Since you are experiencing intermittent internet connection, could you let me know whether the issue is with wired or wireless connection?
Could you let us know the speed plan opted with ISP?
Are the internet drops happening on just one specific device or all devices on your network?
- The Many
- 1 reply
The problem is wireless.
Speed plan is 500mbps
Happening on all devices
+41- Juggernaut
- 2214 replies
Got a copy of the cable connections page (shows upstream/downstream info) and the event logs? Those help check the connection if its happening on wired and wireless devices.
- Wi-Fi Warriors
- 3583 replies
- Answer
If you're experiencing internet drops specifically with the Wi-Fi, it could be due to Wi-Fi congestion. To help improve the connection, I recommend placing the modem in an open area.
Additionally, you may want to try changing the Wi-Fi channels, as this can sometimes resolve congestion issues.
Please refer to the link where you can find the steps to change the Wi-Fi channels.
http://arris.force.com/consumers/articles/General_FAQs/SBG8300-Changing-the-Wi-Fi-Channel
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