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Relocating


I moved from one apartment to another one  At the old place i was using an SBG8300 which was working great.  The new place was set up with Xfinity equipment and I would like to continue using the SBG8300 but have no idea how to switch back to it.  Could someone please tell me how I can do this please?

 

Thank you!!!

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Best answer by Netopia 28 June 2022, 22:10

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Userlevel 6
Badge +40

If its through xfinity, you could factory reset it and simply follow the install guide and activation. Or you could call xfinity (after connecting it) and have them provision it. 

https://content.abt.com/documents/107084/SBG8300_quick_start.pdf

 

Userlevel 3
Badge +23

Hi @alamonica.  I have experience moving from an apartment to a house with SURFboard modem SB8200 on Xfinity service.  I was able to connect my SB8200 and use Xfinity mobile app to activate the modem.  It took over an hour to get online.  

 

Make sure Xfinity service is activate at your new apartment, connect your SBG8300 to the coaxial line, and activate with Xfinity app.  Even try calling Xfinity if their service is available in your unit.  You should factory reset the SBG8300 as the last resort.  Good luck!