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Xfinity Voice Activation fail (but data works)


222fbj
The Many
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My new SBV3202 was recently activated and data works.

Voice on new modem has never worked (the Voice Line LEDs on modem do not turn on) and no dial tone from either Tel port.

I have done Modem Resets, and used the Xfinity ‘Activate Voice’ page.

My telephone works fine - same one used with previous (netgear) voice modem.

Talking with Xfinity is such a pain… thot maybe there was a modem setting I should try first?

Thanks.

 

Best answer by plemans

You do need to contact them as they need to provision the phone part

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3 replies

plemans
Juggernaut
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  • Juggernaut
  • 2214 replies
  • Answer
  • March 30, 2023

You do need to contact them as they need to provision the phone part


222fbj
The Many
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  • Author
  • The Many
  • 2 replies
  • April 1, 2023

They got it working


plemans
Juggernaut
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  • Juggernaut
  • 2214 replies
  • April 1, 2023

Glad to hear it!


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