Skip to main content
Question

arris surfboard svg2482ac router ports and wifi not working

  • December 26, 2024
  • 3 replies
  • 38 views

Forum|alt.badge.img

I have reset back to factory setting multiple times.  I have no wifi from the surfboard or connection from the ethernet ports to my desktop.  However, I do have connection from the ethernet port to my Google Mesh.  I have been on customer support with Xfinity and they said everything looks ok on their end.  Arris wants me to purchase a service contract of $40 to fix it.  I might as well just buy a new one at that price.  Any ideas?

This topic has been closed for comments

3 replies

plemans
Juggernaut
Forum|alt.badge.img+41
  • Juggernaut
  • 2266 replies
  • December 27, 2024

did you try factory resetting it? 


Forum|alt.badge.img
  • Author
  • The Many
  • 1 reply
  • December 27, 2024

Yes.  Several times.  


plemans
Juggernaut
Forum|alt.badge.img+41
  • Juggernaut
  • 2266 replies
  • December 27, 2024

Seems like its in modem only/bridge mode. 

Are you able to log into it and check it? 

why do you want its wifi enabled if you’re using the google mesh? That’ll just put you in a double nat


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings