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Arris SVG2482AC

I reset the router to the factory default. I am able to to see and connect to both Wifi connections and I can connect directly using the ethernet port. I am also able to ping the the router @ 10.0.0.1 on all three access points. But I am not able to open the web GUI console (http:/10.0.0.1 or https:/10.0.0.1). It just spins and never timeouts with any errors. I have tried Google, Firefox and Edge browsers, all having the same result. Any suggestions on what to try next would be greatly appreciated.

One question, does the router have to be activated by Xfinity to gain access to the local router first? I was thinking I should be able to login and reset the password from the default before activating it.

Thank you

Don

 

 

Same here. Reset to factory and cannot access modem thru default ip address. 

Could you try accessing with http://10.0.0.1/captiveportal.php

“on all 3 access points”. 

Try disconnecting those, make sure you’re directly connected to the SVG and redo your ping/gateway discovery process. I’ve regularly seen users have “access points” that weren’t actually setup as access points and left the user in a double nat. This causes issues. 

What are these access points?

 

Thanks for replies! I finally got connected. I’m not certain if these steps help to make it connect. But this is what I did.

  • Using the curl command I attempted to connect using the wifi. It failed within seconds.
  • I turned “off” the wifi on my laptop and used the ethernet port, I got better results. I first tested that I could connect using http protocol, successfully.
    • curl -svo /dev/null 10.0.0.1
      *   Trying 10.0.0.1:80...
      * Connected to 10.0.0.1 (10.0.0.1) port 80
      > GET / HTTP/1.1
      > Host: 10.0.0.1
      > User-Agent: curl/8.4.0
      > Accept: */*
  • I then attempted to load the web page using curl. On the first attempt I believe it redirected me to index.php and stopped with no errors. This took about 5 minutes.
    • curl http://10.0.0.1
      <META http-equiv="refresh" content="0;URL=index.php">
  • On the second attempt using index.php. After about 7 minutes of waiting, the page loaded and  I could view the html code.
    • curl http://10.0.0.1/index.php
    • <snip-it> to much content to copy….
    • <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
      <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en">
      <head>
              <title>ARRIS</title>
              <!--CSS-->
              <link rel="stylesheet" type="text/css" media="screen" 
    •  
  • I then entered the same URL in a browser and it took about 10 minutes before the GUI loaded. I was able to reset my admin password and log in. But it was very slow…. 
  • I assume the time delay could be that it is not communicating with Xfinity and timing out or something. I not able to verify that one.
  • Conclusion - be very patient. You might not get the exact same results and if it times out or just stops,  try again… Hopefully when I get connected to Xfinity the performance will improve. 

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