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Hello Surfboard community!

 

I have a used SVG2482AC Modem that I am using with my Xfinity internet service that I am having trouble setting up.

I have setup and registered my modem with Xfinity customer service and I am able to connect to the internet through the modem via ethernet. I setup a Wifi network name and password through the initial Web Manager login page but cannot locate that Wifi network on any device I have (phone, laptop, Xbox).

 

I have been trying to log into the Gateway/Web Manager using the default “admin/password” as many different people/help forums suggested and that combination does not work. I have tried so many combinations and keep getting 5 minute timeouts. I am hoping someone here may know how to help before I try paying money to the Arris customer service support or buying a separate router.

 

The image below is what I see on the login page. When hovering over the wifi symbol in the top right the message reads: “Status: Unconnected no Devices”. I’m wondering if there may be an issue with the wifi card inside the modem?

 

Any help is appreciated!

 

Hello rcooper202,

 

We understand you are able to connect on wired internet but not wireless . Lets try doing a Re-set on the Surfboard . Follow the steps on the below link for the same : 

http://arris.force.com/consumers/articles/General_FAQs/SVG2482AC-Factory-Reset

After performing the Re-set . Check if you are able to see the default Wi-Fi names of 2.4 GHz and 5 GHz on your Phone/Laptop/Xbox 

If you are able to see the default  Wi-Fi names of  2.4 GHz and 5 GHz kindly connect to either one of them and open up a new browser and type in the web manager address 10.0.0.1 

It will direct you to Welcome Page ,i.e. Lets get Setup kindly create a customized Wi-Fi name and Password .

These steps will provide you to connect to Wi-Fi . 

Note : User name will be :admin and Password will be : password (all in lower case) 

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