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G36 and Xfinity -- every 2-3 days - Still an issue

I
The Certified
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I guess my previous question/conversation was closed

so I’ll reopen another one with more input (i am getting DMs from people asking me if this solved, it isn’t). Does any official person from Arris actually follows the messages or is this just the community? 

this was a reply to someone who DM’d me: 

I have NOT found a resolution to this.  I want it to work, especially since I'm past the return date. I have not reset to factory yet, because a simple reset/reboot of the router seems to fix it.  I had one stretch where it went 13 days without needing a reboot, but since that time it's back to reboot every 2-4 days.  

I'm not a network engineer, but I still feel that this is an Arris issue, not Xfinity.  The G36 should be able to autocorrect itself, due to poor line conditions but doesn't.  Obviously I have no proof other than, when my system needs a reboot, I can sometimes get into the GUI and validate that the signal strengths are within limits (according to their documentation which is a recommendation not a guarantee)

Best answer by plemans

Your logs from last time indicated line issues. Its tough to tell with your cable connections page through as you don’t include the errors (correctables/uncorrectables) in the data. those are key as well. 

Problem with the “auto correct itself” as you imply is the the CMTS (basically what the modem connects back to) is what tells the modem the channels to be on. And it changes it dynamically based on its own algorithms for data/load balancing. When you reboot, it can put you on different channels that are fine/clear. But then it dynamically changes it based on the network load and it might then allocate different channels (at that time) that have errors/issues. Which causes you issues. Thats why we ask for both the cable connections page (which tells as power/errors at that exact moment) and the event logs (which are a longer term monitoring)

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    plemans
    Juggernaut
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    • plemansJuggernaut
    • Juggernaut
    • 2214 replies
    • Answer
    • February 22, 2023

    Your logs from last time indicated line issues. Its tough to tell with your cable connections page through as you don’t include the errors (correctables/uncorrectables) in the data. those are key as well. 

    Problem with the “auto correct itself” as you imply is the the CMTS (basically what the modem connects back to) is what tells the modem the channels to be on. And it changes it dynamically based on its own algorithms for data/load balancing. When you reboot, it can put you on different channels that are fine/clear. But then it dynamically changes it based on the network load and it might then allocate different channels (at that time) that have errors/issues. Which causes you issues. Thats why we ask for both the cable connections page (which tells as power/errors at that exact moment) and the event logs (which are a longer term monitoring)

    Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 2.4gig/350mbps
    I
    The Certified
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    • ii fredThe Certified
    • Author
    • The Certified
    • 18 replies
    • February 22, 2023

    I did notice the channel changes and assumed that based upon observations, having said that it frequently put it back on the same channels (2 out of 3 times---limited sample of tracking).

    Anyways  I thought I provided event logs (and some of the errors seems common for Xfinity and specific to their IPV6 implementation -- based on other searches I found on the errors).  Currently my “CM Error Codewords” has no correctable or uncorrectable counts, however I did post some of them in the previous thread. 

    My only reason for pointing my finger at the Arris is that there are other “supported modems” on the Xfinity page and I in my quick search did not find them with this issue, so those manufactures must have found a way to overcome this issue.

    I
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    • I
      irufus
    plemans
    Juggernaut
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    • plemansJuggernaut
    • Juggernaut
    • 2214 replies
    • February 22, 2023

    More likely its a line issue that hits on specific channels on your cmts. 

    If you want to learn a little more about it and one person troubleshooting nightmare with ISP, check out this persons article 

    https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html

     

    Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 2.4gig/350mbps
    I
    The Certified
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    • ii fredThe Certified
    • Author
    • The Certified
    • 18 replies
    • February 23, 2023

    So per the recommendations I contacted Xfinity yesterday and the person who answered “did some things" then assured me that what she did will fix my problem.  I am skeptical but optimistic….  Tomorrow will be day 3 after a reboot, will update this in a few days. 

    Note: she also said she was going to reboot the modem remotely and it never did

    My current firmware is AR01.04.028.01.01_040121  _724.NCS.20.X2

    plemans
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    • plemansJuggernaut
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    • 2214 replies
    • February 24, 2023

    always worth a chance. Hope it works for you!

    Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 2.4gig/350mbps
    I
    1 person likes this
    • I
      ii fred
    T
    The Many

    Wow ii Fred, came upon this post browsing through the support forums, and I’m having somewhat of a similar issue as you are.

     

    Also have an ARRIS G36 

    Software Image Name:AR01.04.028.01.01_040121_724.NCS.20.X2

    Firmware Version:01.04.028.01.01.NCS

    Xfinity Service in Florida - Port Saint Lucie

     

    Basically every few days 1-2 days, most likely for me is around 1:30am // 4:00AM at time it has happened in the afternoon as well.

     

    My download speed TANKS to about 0.03 Megabits when performing speed tests over ETHERNET or WIFI. However my upload remains a nice 40 Megabits.

    No matter how long I happen to wait, downloads speed remains right around there 0.03 to sometimes 0.3 Megabits. (This has been going on for months now)

    Multiple tech visits checking the line/cable ETC..

     

    The ONLY way I can bring it back, much like yourself Power RESET, brings the download speed right back to a nice 925/950Megabits per second…

     

    Will post my logs below.

    Event Log

    CM-STATUS message sent.  Event Type Code: 5; Chan ID: 40; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;	02/05/2023 02:54:20 PM	Notice
DS profile config update.  DS Chan ID: 193.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;	02/05/2023 02:41:32 PM	Notice
ti_dhcp6c: 72001011-DHCPv6 - Missing Required Option 82 
	02/05/2023 04:01:50 AM	Critical 

ti_dhcp6c: 72001011-DHCPv6 - Missing Required Option 24 
	02/05/2023 04:01:50 AM	Critical

     

    System LOG

    IGD: igd.info IGD_pii_get_traffic_stats: Enter 
	02/05/2023 03:11:10 PM	Notice 

IGD: igd.info IGD_pii_get_traffic_stats: Enter 
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IGD: igd.info IGD_pii_get_traffic_stats: Enter 
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IGD: igd.info IGD_pii_get_traffic_stats: Enter 
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IGD: igd.info IGD_pii_get_traffic_stats: Enter 
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IGD: igd.info IGD_pii_get_traffic_stats: Enter 
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IGD: igd.info IGD_pii_get_traffic_stats: Enter 
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IGD: igd.info IGD_pii_get_traffic_stats: Enter 
	02/05/2023 03:11:10 PM	Notice 

IGD: igd.info GetTotalBytesSent of WAN1 
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IGD: igd.info GetTotalBytesSent of WAN1 
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IGD: igd.info GetTotalBytesSent of WAN1 
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IGD: igd.info GetTotalBytesSent of WAN1 
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IGD: igd.info GetTotalBytesReceived of WAN1 
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IGD: igd.info GetTotalBytesReceived of WAN1 
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IGD: igd.info GetTotalBytesReceived of WAN1 
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IGD: igd.info GetTotalBytesReceived of WAN1 
	02/05/2023 03:11:10 PM	Notice 

IGD: config.utapi traffic stats: bytes sent 102548128, rcvd 329632859, pkts sent 550922, rcvd 730977 
	02/05/2023 03:11:10 PM	Notice 

IGD: config.utapi traffic stats: bytes sent 102548128, rcvd 329632859, pkts sent 550922, rcvd 730977 
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IGD: config.utapi traffic stats: bytes sent 102548128, rcvd 329632761, pkts sent 550922, rcvd 730976 
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IGD: config.utapi traffic stats: bytes sent 102548128, rcvd 329632761, pkts sent 550922, rcvd 730976 
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IGD: config.utapi traffic stats: bytes sent 102548128, rcvd 329632761, pkts sent 550922, rcvd 730976 
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IGD: config.utapi traffic stats: bytes sent 102548128, rcvd 329631483, pkts sent 550922, rcvd 730975 
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IGD: config.utapi traffic stats: bytes sent 102548128, rcvd 329631483, pkts sent 550922, rcvd 730975 
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IGD: config.utapi traffic stats: bytes sent 102548128, rcvd 329631483, pkts sent 550922, rcvd 730975 
	02/05/2023 03:11:10 PM	Notice 

IGD: igd.info IGD_pii_get_traffic_stats: Enter 
	02/05/2023 03:11:09 PM	Notice 

IGD: igd.info IGD_pii_get_traffic_stats: Enter 
	02/05/2023 03:11:09 PM	Notice 

IGD: igd.info GetTotalBytesSent of WAN1 
	02/05/2023 03:11:09 PM	Notice 

IGD: igd.info GetTotalBytesReceived of WAN1 
	02/05/2023 03:11:09 PM	Notice 

IGD: config.utapi traffic stats: bytes sent 102546321, rcvd 329627755, pkts sent 550916, rcvd 730967 
	02/05/2023 03:11:09 PM	Notice 

IGD: config.utapi traffic stats: bytes sent 102546321, rcvd 329627755, pkts sent 550916, rcvd 730967 
	02/05/2023 03:11:09 PM	Notice 

IGD: igd.info IGD_pii_get_traffic_stats: Enter 
	02/05/2023 03:11:08 PM	Notice 

IGD: igd.info IGD_pii_get_traffic_stats: Enter 
	02/05/2023 03:11:08 PM	Notice 

IGD: igd.info IGD_pii_get_traffic_stats: Enter 
	02/05/2023 03:11:08 PM	Notice 

IGD: igd.info IGD_pii_get_traffic_stats: Enter 
	02/05/2023 03:11:08 PM	Notice 

IGD: igd.info IGD_pii_get_traffic_stats: Enter 
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IGD: igd.info IGD_pii_get_traffic_stats: Enter 
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IGD: igd.info IGD_pii_get_traffic_stats: Enter 
	02/05/2023 03:11:08 PM	Notice 

IGD: igd.info IGD_pii_get_traffic_stats: Enter 
	02/05/2023 03:11:08 PM	Notice 

IGD: igd.info GetTotalBytesSent of WAN1 
	02/05/2023 03:11:08 PM	Notice 

IGD: igd.info GetTotalBytesSent of WAN1 
	02/05/2023 03:11:08 PM	Notice 

IGD: igd.info GetTotalBytesSent of WAN1 
	02/05/2023 03:11:08 PM	Notice 

IGD: igd.info GetTotalBytesSent of WAN1 
	02/05/2023 03:11:08 PM	Notice 

IGD: igd.info GetTotalBytesReceived of WAN1 
	02/05/2023 03:11:08 PM	Notice 

IGD: igd.info GetTotalBytesReceived of WAN1 
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IGD: igd.info GetTotalBytesReceived of WAN1 
	02/05/2023 03:11:08 PM	Notice 

IGD: igd.info GetTotalBytesReceived of WAN1 
	02/05/2023 03:11:08 PM	Notice 

IGD: config.utapi traffic stats: bytes sent 102546321, rcvd 329626475, pkts sent 550916, rcvd 730966 
	02/05/2023 03:11:08 PM	Notice 

IGD: config.utapi traffic stats: bytes sent 102546321, rcvd 329626475, pkts sent 550916, rcvd 730966 
	02/05/2023 03:11:08 PM	Notice 

IGD: config.utapi traffic stats: bytes sent 102546321, rcvd 329626475, pkts sent 550916, rcvd 730966 
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IGD: config.utapi traffic stats: bytes sent 102546321, rcvd 329626475, pkts sent 550916, rcvd 730966 
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IGD: config.utapi traffic stats: bytes sent 102546078, rcvd 329625112, pkts sent 550913, rcvd 730964 
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IGD: config.utapi traffic stats: bytes sent 102546078, rcvd 329625112, pkts sent 550913, rcvd 730964 
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IGD: config.utapi traffic stats: bytes sent 102546078, rcvd 329625112, pkts sent 550913, rcvd 730964 
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IGD: config.utapi traffic stats: bytes sent 102546078, rcvd 329625112, pkts sent 550913, rcvd 730964 
	02/05/2023 03:11:08 PM	Notice 

IGD: igd.info IGD_pii_get_traffic_stats: Enter 
	02/05/2023 03:11:07 PM	Notice 

IGD: igd.info IGD_pii_get_traffic_stats: Enter 
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IGD: igd.info IGD_pii_get_traffic_stats: Enter 
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IGD: igd.info IGD_pii_get_traffic_stats: Enter 
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IGD: igd.info IGD_pii_get_traffic_stats: Enter 
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IGD: igd.info IGD_pii_get_traffic_stats: Enter 
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IGD: igd.info IGD_pii_get_traffic_stats: Enter 
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IGD: igd.info IGD_pii_get_traffic_stats: Enter 
	02/05/2023 03:11:07 PM	Notice 

IGD: igd.info GetTotalBytesSent of WAN1 
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IGD: igd.info GetTotalBytesSent of WAN1 
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IGD: igd.info GetTotalBytesSent of WAN1 
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IGD: igd.info GetTotalBytesSent of WAN1 
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IGD: igd.info GetTotalBytesReceived of WAN1 
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IGD: igd.info GetTotalBytesReceived of WAN1 
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IGD: igd.info GetTotalBytesReceived of WAN1 
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IGD: igd.info GetTotalBytesReceived of WAN1 
	02/05/2023 03:11:07 PM	Notice 

IGD: config.utapi traffic stats: bytes sent 102546000, rcvd 329625112, pkts sent 550912, rcvd 730964 
	02/05/2023 03:11:07 PM	Notice 

IGD: config.utapi traffic stats: bytes sent 102546000, rcvd 329625012, pkts sent 550912, rcvd 730963 
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IGD: config.utapi traffic stats: bytes sent 102546000, rcvd 329625012, pkts sent 550912, rcvd 730963 
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IGD: config.utapi traffic stats: bytes sent 102546000, rcvd 329625012, pkts sent 550912, rcvd 730963 
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IGD: config.utapi traffic stats: bytes sent 102546000, rcvd 329624684, pkts sent 550912, rcvd 730962 
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IGD: config.utapi traffic stats: bytes sent 102546000, rcvd 329623406, pkts sent 550912, rcvd 730961 
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IGD: config.utapi traffic stats: bytes sent 102544708, rcvd 329622126, pkts sent 550911, rcvd 730960 
	02/05/2023 03:11:07 PM	Notice 

IGD: config.utapi traffic stats: bytes sent 102544708, rcvd 329622126, pkts sent 550911, rcvd 730960 
	02/05/2023 03:11:07 PM	Notice 

IGD: igd.info IGD_pii_get_traffic_stats: Enter 
	02/05/2023 03:11:06 PM	Notice 

IGD: igd.info IGD_pii_get_traffic_stats: Enter 
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IGD: igd.info IGD_pii_get_traffic_stats: Enter 
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IGD: igd.info IGD_pii_get_traffic_stats: Enter 
	02/05/2023 03:11:06 PM	Notice 

IGD: igd.info IGD_pii_get_traffic_stats: Enter 
	02/05/2023 03:11:06 PM	Notice 

IGD: igd.info IGD_pii_get_traffic_stats: Enter 
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IGD: igd.info IGD_pii_get_traffic_stats: Enter 
	02/05/2023 03:11:06 PM	Notice 

IGD: igd.info IGD_pii_get_traffic_stats: Enter 
	02/05/2023 03:11:06 PM	Notice 

IGD: igd.info GetTotalBytesSent of WAN1 
	02/05/2023 03:11:06 PM	Notice 

IGD: igd.info GetTotalBytesSent of WAN1 
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IGD: igd.info GetTotalBytesSent of WAN1 
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IGD: igd.info GetTotalBytesSent of WAN1 
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IGD: igd.info GetTotalBytesReceived of WAN1 
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IGD: igd.info GetTotalBytesReceived of WAN1 
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IGD: igd.info GetTotalBytesReceived of WAN1 
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IGD: igd.info GetTotalBytesReceived of WAN1 
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IGD: config.utapi traffic stats: bytes sent 102544708, rcvd 329622126, pkts sent 550911, rcvd 730960 
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IGD: config.utapi traffic stats: bytes sent 102544708, rcvd 329622126, pkts sent 550911, rcvd 730960 
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IGD: config.utapi traffic stats: bytes sent 102544708, rcvd 329622126, pkts sent 550911, rcvd 730960 
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IGD: config.utapi traffic stats: bytes sent 102544708, rcvd 329622126, pkts sent 550911, rcvd 730960 
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IGD: config.utapi traffic stats: bytes sent 102541905, rcvd 329620846, pkts sent 550907, rcvd 730959 
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IGD: config.utapi traffic stats: bytes sent 102541905, rcvd 329620846, pkts sent 550907, rcvd 730959 
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IGD: config.utapi traffic stats: bytes sent 102541905, rcvd 329620518, pkts sent 550907, rcvd 730958 
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IGD: config.utapi traffic stats: bytes sent 102541905, rcvd 329620518, pkts sent 550907, rcvd 730958 
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IGD: igd.info IGD_pii_get_traffic_stats: Enter 
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IGD: igd.info IGD_pii_get_traffic_stats: Enter 
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IGD: igd.info IGD_pii_get_traffic_stats: Enter 
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IGD: igd.info IGD_pii_get_traffic_stats: Enter 
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IGD: igd.info IGD_pii_get_traffic_stats: Enter 
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IGD: igd.info IGD_pii_get_traffic_stats: Enter 
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IGD: igd.info GetTotalBytesSent of WAN1 
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IGD: igd.info GetTotalBytesSent of WAN1 
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IGD: igd.info GetTotalBytesSent of WAN1 
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IGD: igd.info GetTotalBytesReceived of WAN1 
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IGD: igd.info GetTotalBytesReceived of WAN1 
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IGD: igd.info GetTotalBytesReceived of WAN1 
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IGD: config.utapi traffic stats: bytes sent 102540613, rcvd 329620518, pkts sent 550906, rcvd 730958 
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IGD: config.utapi traffic stats: bytes sent 102540613, rcvd 329620518, pkts sent 550906, rcvd 730958 
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IGD: config.utapi traffic stats: bytes sent 102540613, rcvd 329620518, pkts sent 550906, rcvd 730958 
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IGD: config.utapi traffic stats: bytes sent 102540613, rcvd 329620518, pkts sent 550906, rcvd 730958 
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IGD: config.utapi traffic stats: bytes sent 102540613, rcvd 329620518, pkts sent 550906, rcvd 730958 
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IGD: config.utapi traffic stats: bytes sent 102540613, rcvd 329620518, pkts sent 550906, rcvd 730958 
	02/05/2023 03:11:05 PM	Notice 

IGD: igd.info IGD_pii_get_traffic_stats: Enter 
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IGD: igd.info IGD_pii_get_traffic_stats: Enter 
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IGD: igd.info IGD_pii_get_traffic_stats: Enter 
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IGD: igd.info IGD_pii_get_traffic_stats: Enter 
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IGD: igd.info IGD_pii_get_traffic_stats: Enter 
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IGD: igd.info IGD_pii_get_traffic_stats: Enter 
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IGD: igd.info GetTotalBytesSent of WAN1 
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IGD: igd.info GetTotalBytesSent of WAN1 
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IGD: igd.info GetTotalBytesSent of WAN1 
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IGD: igd.info GetTotalBytesReceived of WAN1 
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IGD: igd.info GetTotalBytesReceived of WAN1 
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IGD: igd.info GetTotalBytesReceived of WAN1 
	02/05/2023 03:10:44 PM	Notice 

IGD: config.utapi traffic stats: bytes sent 102523711, rcvd 329598738, pkts sent 550790, rcvd 730853 
	02/05/2023 03:10:44 PM	Notice 

IGD: config.utapi traffic stats: bytes sent 102523711, rcvd 329598738, pkts sent 550790, rcvd 730853 
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IGD: config.utapi traffic stats: bytes sent 102523625, rcvd 329597583, pkts sent 550789, rcvd 730851 
	02/05/2023 03:10:44 PM	Notice 

IGD: config.utapi traffic stats: bytes sent 102523625, rcvd 329597583, pkts sent 550789, rcvd 730851 
	02/05/2023 03:10:44 PM	Notice 

IGD: config.utapi traffic stats: bytes sent 102523625, rcvd 329597583, pkts sent 550789, rcvd 730851 
	02/05/2023 03:10:44 PM	Notice 

IGD: config.utapi traffic stats: bytes sent 102523625, rcvd 329597583, pkts sent 550789, rcvd 730851 
	02/05/2023 03:10:44 PM	Notice 

IGD: igd.info IGD_pii_get_traffic_stats: Enter 
	02/05/2023 03:10:43 PM	Notice 

IGD: igd.info IGD_pii_get_traffic_stats: Enter 
	02/05/2023 03:10:43 PM	Notice 

IGD: igd.info IGD_pii_get_traffic_stats: Enter 
	02/05/2023 03:10:43 PM	Notice 

IGD: igd.info IGD_pii_get_traffic_stats: Enter 
	02/05/2023 03:10:43 PM	Notice 

IGD: igd.info IGD_pii_get_traffic_stats: Enter 
	02/05/2023 03:10:43 PM	Notice 

IGD: igd.info IGD_pii_get_traffic_stats: Enter 
	02/05/2023 03:10:43 PM	Notice 

IGD: igd.info IGD_pii_get_traffic_stats: Enter 
	02/05/2023 03:10:43 PM	Notice 

IGD: igd.info IGD_pii_get_traffic_stats: Enter 
	02/05/2023 03:10:43 PM	Notice 

IGD: igd.info GetTotalBytesSent of WAN1 
	02/05/2023 03:10:43 PM	Notice 

IGD: igd.info GetTotalBytesSent of WAN1 
	02/05/2023 03:10:43 PM	Notice 

IGD: igd.info GetTotalBytesSent of WAN1 
	02/05/2023 03:10:43 PM	Notice 

IGD: igd.info GetTotalBytesSent of WAN1 
	02/05/2023 03:10:43 PM	Notice 

IGD: igd.info GetTotalBytesReceived of WAN1 
	02/05/2023 03:10:43 PM	Notice 

IGD: igd.info GetTotalBytesReceived of WAN1 
	02/05/2023 03:10:43 PM	Notice 

IGD: igd.info GetTotalBytesReceived of WAN1 
	02/05/2023 03:10:43 PM	Notice 

IGD: igd.info GetTotalBytesReceived of WAN1 
	02/05/2023 03:10:43 PM	Notice 

IGD: config.utapi traffic stats: bytes sent 102522221, rcvd 329595487, pkts sent 550787, rcvd 730846 
	02/05/2023 03:10:43 PM	Notice 

IGD: config.utapi traffic stats: bytes sent 102522221, rcvd 329595487, pkts sent 550787, rcvd 730846 
	02/05/2023 03:10:43 PM	Notice 

IGD: config.utapi traffic stats: bytes sent 102522221, rcvd 329595395, pkts sent 550787, rcvd 730844 
	02/05/2023 03:10:43 PM	Notice 

IGD: config.utapi traffic stats: bytes sent 102522221, rcvd 329595395, pkts sent 550787, rcvd 730844 
	02/05/2023 03:10:43 PM	Notice 

IGD: config.utapi traffic stats: bytes sent 102521959, rcvd 329594341, pkts sent 550784, rcvd 730838 
	02/05/2023 03:10:43 PM	Notice 

IGD: config.utapi traffic stats: bytes sent 102521607, rcvd 329594341, pkts sent 550780, rcvd 730838 
	02/05/2023 03:10:43 PM	Notice 

IGD: config.utapi traffic stats: bytes sent 102521607, rcvd 329594341, pkts sent 550780, rcvd 730838 
	02/05/2023 03:10:43 PM	Notice 

IGD: config.utapi traffic stats: bytes sent 102521607, rcvd 329594341, pkts sent 550780, rcvd 730838 
	02/05/2023 03:10:43 PM	Notice 

IGD: igd.info IGD_pii_get_traffic_stats: Enter 
	02/05/2023 03:10:42 PM	Notice 

IGD: igd.info IGD_pii_get_traffic_stats: Enter 
	02/05/2023 03:10:42 PM	Notice 

IGD: igd.info IGD_pii_get_traffic_stats: Enter 
	02/05/2023 03:10:42 PM	Notice 

IGD: igd.info IGD_pii_get_traffic_stats: Enter 
	02/05/2023 03:10:42 PM	Notice 

IGD: igd.info IGD_pii_get_traffic_stats: Enter 
	02/05/2023 03:10:42 PM	Notice 

IGD: igd.info IGD_pii_get_traffic_stats: Enter 
	02/05/2023 03:10:42 PM	Notice 

IGD: igd.info IGD_pii_get_traffic_stats: Enter 
	02/05/2023 03:10:42 PM	Notice 

IGD: igd.info IGD_pii_get_traffic_stats: Enter 
	02/05/2023 03:10:42 PM	Notice 

IGD: igd.info IGD_pii_get_traffic_stats: Enter 
	02/05/2023 03:10:42 PM	Notice 

IGD: igd.info IGD_pii_get_traffic_stats: Enter 
	02/05/2023 03:10:42 PM	Notice 

IGD: igd.info GetTotalBytesSent of WAN1 
	02/05/2023 03:10:42 PM	Notice 

IGD: igd.info GetTotalBytesSent of WAN1 
	02/05/2023 03:10:42 PM	Notice 

IGD: igd.info GetTotalBytesSent of WAN1 
	02/05/2023 03:10:42 PM	Notice 

IGD: igd.info GetTotalBytesSent of WAN1 
	02/05/2023 03:10:42 PM	Notice 

IGD: igd.info GetTotalBytesSent of WAN1 
	02/05/2023 03:10:42 PM	Notice 

IGD: igd.info GetTotalBytesReceived of WAN1 
	02/05/2023 03:10:42 PM	Notice 

IGD: igd.info GetTotalBytesReceived of WAN1 
	02/05/2023 03:10:42 PM	Notice 

IGD: igd.info GetTotalBytesReceived of WAN1 
	02/05/2023 03:10:42 PM	Notice 

IGD: igd.info GetTotalBytesReceived of WAN1 
	02/05/2023 03:10:42 PM	Notice 

IGD: igd.info GetTotalBytesReceived of WAN1 
	02/05/2023 03:10:42 PM	Notice 

IGD: config.utapi traffic stats: bytes sent 102521503, rcvd 329594295, pkts sent 550779, rcvd 730837 
	02/05/2023 03:10:42 PM	Notice 

IGD: config.utapi traffic stats: bytes sent 102521503, rcvd 329594295, pkts sent 550779, rcvd 730837 
	02/05/2023 03:10:42 PM	Notice 

IGD: config.utapi traffic stats: bytes sent 102521503, rcvd 329594295, pkts sent 550779, rcvd 730837 
	02/05/2023 03:10:42 PM	Notice 

IGD: config.utapi traffic stats: bytes sent 102521401, rcvd 329594295, pkts sent 550778, rcvd 730837 
	02/05/2023 03:10:42 PM	Notice 

IGD: config.utapi traffic stats: bytes sent 102521311, rcvd 329594091, pkts sent 550777, rcvd 730836 
	02/05/2023 03:10:42 PM	Notice 

IGD: config.utapi traffic stats: bytes sent 102521311, rcvd 329594091, pkts sent 550777, rcvd 730836 
	02/05/2023 03:10:42 PM	Notice 

IGD: config.utapi traffic stats: bytes sent 102521213, rcvd 329594091, pkts sent 550776, rcvd 730836 
	02/05/2023 03:10:42 PM	Notice 

IGD: config.utapi traffic stats: bytes sent 102521139, rcvd 329594091, pkts sent 550775, rcvd 730836 
	02/05/2023 03:10:42 PM	Notice 

IGD: config.utapi traffic stats: bytes sent 102521139, rcvd 329594091, pkts sent 550775, rcvd 730836 
	02/05/2023 03:10:42 PM	Notice 

IGD: config.utapi traffic stats: bytes sent 102521139, rcvd 329594091, pkts sent 550775, rcvd 730836 
	02/05/2023 03:10:42 PM	Notice 

IGD: igd.info IGD_pii_get_traffic_stats: Enter 
	02/05/2023 03:09:38 PM	Notice 

IGD: igd.info IGD_pii_get_traffic_stats: Enter 
	02/05/2023 03:09:38 PM	Notice 

IGD: igd.info IGD_pii_get_traffic_stats: Enter 
	02/05/2023 03:09:38 PM	Notice 

IGD: igd.info IGD_pii_get_traffic_stats: Enter 
	02/05/2023 03:09:38 PM	Notice 

IGD: igd.info IGD_pii_get_traffic_stats: Enter 
	02/05/2023 03:09:38 PM	Notice 

IGD: igd.info IGD_pii_get_traffic_stats: Enter 
	02/05/2023 03:09:38 PM	Notice 

IGD: igd.info GetTotalBytesSent of WAN1 
	02/05/2023 03:09:38 PM	Notice 

IGD: igd.info GetTotalBytesSent of WAN1 
	02/05/2023 03:09:38 PM	Notice 

IGD: igd.info GetTotalBytesSent of WAN1 
	02/05/2023 03:09:38 PM	Notice 

IGD: igd.info GetTotalBytesReceived of WAN1 
	02/05/2023 03:09:38 PM	Notice 

IGD: igd.info GetTotalBytesReceived of WAN1 
	02/05/2023 03:09:38 PM	Notice 

IGD: igd.info GetTotalBytesReceived of WAN1 
	02/05/2023 03:09:38 PM	Notice 

IGD: config.utapi traffic stats: bytes sent 102462464, rcvd 329484677, pkts sent 550461, rcvd 730524 
	02/05/2023 03:09:38 PM	Notice 

IGD: config.utapi traffic stats: bytes sent 102462464, rcvd 329484677, pkts sent 550461, rcvd 730524 
	02/05/2023 03:09:38 PM	Notice 

IGD: config.utapi traffic stats: bytes sent 102462464, rcvd 329484677, pkts sent 550461, rcvd 730524 
	02/05/2023 03:09:38 PM	Notice 

IGD: config.utapi traffic stats: bytes sent 102462464, rcvd 329484677, pkts sent 550461, rcvd 730524 
	02/05/2023 03:09:38 PM	Notice 

IGD: config.utapi traffic stats: bytes sent 102462464, rcvd 329484677, pkts sent 550461, rcvd 730524 
	02/05/2023 03:09:38 PM	Notice 

IGD: config.utapi traffic stats: bytes sent 102462464, rcvd 329484677, pkts sent 550461, rcvd 730524 
	02/05/2023 03:09:38 PM	Notice 

IGD: igd.info IGD_pii_get_traffic_stats: Enter 
	02/05/2023 03:09:37 PM	Notice 

IGD: igd.info IGD_pii_get_traffic_stats: Enter 
	02/05/2023 03:09:37 PM	Notice 

IGD: igd.info IGD_pii_get_traffic_stats: Enter 
	02/05/2023 03:09:37 PM	Notice 

IGD: igd.info IGD_pii_get_traffic_stats: Enter 
	02/05/2023 03:09:37 PM	Notice 

IGD: igd.info IGD_pii_get_traffic_stats: Enter 
	02/05/2023 03:09:37 PM	Notice 

IGD: igd.info IGD_pii_get_traffic_stats: Enter 
	02/05/2023 03:09:37 PM	Notice 

IGD: igd.info IGD_pii_get_traffic_stats: Enter 
	02/05/2023 03:09:37 PM	Notice 

IGD: igd.info IGD_pii_get_traffic_stats: Enter 
	02/05/2023 03:09:37 PM	Notice 

IGD: igd.info IGD_pii_get_traffic_stats: Enter 
	02/05/2023 03:09:37 PM	Notice 

IGD: igd.info IGD_pii_get_traffic_stats: Enter 
	02/05/2023 03:09:37 PM	Notice 

IGD: igd.info GetTotalBytesSent of WAN1 
	02/05/2023 03:09:37 PM	Notice 

IGD: igd.info GetTotalBytesSent of WAN1 
	02/05/2023 03:09:37 PM	Notice 

IGD: igd.info GetTotalBytesSent of WAN1 
	02/05/2023 03:09:37 PM	Notice 

IGD: igd.info GetTotalBytesSent of WAN1 
	02/05/2023 03:09:37 PM	Notice 

IGD: igd.info GetTotalBytesSent of WAN1 
	02/05/2023 03:09:37 PM	Notice 

IGD: igd.info GetTotalBytesReceived of WAN1 
	02/05/2023 03:09:37 PM	Notice 

IGD: igd.info GetTotalBytesReceived of WAN1 
	02/05/2023 03:09:37 PM	Notice 

IGD: igd.info GetTotalBytesReceived of WAN1 
	02/05/2023 03:09:37 PM	Notice 

IGD: igd.info GetTotalBytesReceived of WAN1 
	02/05/2023 03:09:37 PM	Notice 

IGD: igd.info GetTotalBytesReceived of WAN1 
	02/05/2023 03:09:37 PM	Notice 

IGD: config.utapi traffic stats: bytes sent 102459551, rcvd 329478918, pkts sent 550455, rcvd 730514 
	02/05/2023 03:09:37 PM	Notice 

IGD: config.utapi traffic stats: bytes sent 102459551, rcvd 329478918, pkts sent 550455, rcvd 730514 
	02/05/2023 03:09:37 PM	Notice 

IGD: config.utapi traffic stats: bytes sent 102459551, rcvd 329478918, pkts sent 550455, rcvd 730514 
	02/05/2023 03:09:37 PM	Notice 

IGD: config.utapi traffic stats: bytes sent 102459551, rcvd 329478918, pkts sent 550455, rcvd 730514 
	02/05/2023 03:09:37 PM	Notice 

IGD: config.utapi traffic stats: bytes sent 102459551, rcvd 329478918, pkts sent 550455, rcvd 730514 
	02/05/2023 03:09:37 PM	Notice 

IGD: config.utapi traffic stats: bytes sent 102459551, rcvd 329478918, pkts sent 550455, rcvd 730514 
	02/05/2023 03:09:37 PM	Notice 

IGD: config.utapi traffic stats: bytes sent 102459551, rcvd 329478918, pkts sent 550455, rcvd 730514 
	02/05/2023 03:09:37 PM	Notice 

IGD: config.utapi traffic stats: bytes sent 102459477, rcvd 329478918, pkts sent 550454, rcvd 730514 
	02/05/2023 03:09:37 PM	Notice 

IGD: config.utapi traffic stats: bytes sent 102459477, rcvd 329478918, pkts sent 550454, rcvd 730514 
	02/05/2023 03:09:37 PM	Notice 

IGD: config.utapi traffic stats: bytes sent 102459477, rcvd 329478918, pkts sent 550454, rcvd 730514 
	02/05/2023 03:09:37 PM	Notice 

IGD: igd.info IGD_pii_get_traffic_stats: Enter 
	02/05/2023 03:09:32 PM	Notice 

IGD: igd.info GetTotalBytesReceived of WAN1 
	02/05/2023 03:09:32 PM	Notice 

IGD: config.utapi traffic stats: bytes sent 102450636, rcvd 329466092, pkts sent 550401, rcvd 730476 
	02/05/2023 03:09:32 PM	Notice

     

    I
    The Certified
    Forum|alt.badge.img+4
    • ii fredThe Certified
    • Author
    • The Certified
    • 18 replies
    • February 27, 2023

    @Tactical1911  ← if possible i’d delete your post or take out your CM-MAC/MAC address (from the event log).   
    For my testing, I would run https://speedtest.xfinity.com (2-3 times a day storing the data in an XLS) and checking signal levels. Sometimes even if the internet was borked/slow, I was still able to get into the GUI and check the signal info, unfortunately there was nothing specific I could do on my end. The option 24/82 errors seems to be an issue with Xfinity’s so I was ignoring it (based upon searches on the error) but nothing we can do and it doesn’t appear to impact the speed. 

    @plemans  was right, contact Xfinity.  They did something on the backend

    So far I am at: System Uptime:6d 2h 53m 56s.   will update in a week..

    T
    The Many

    Understood Fred,

     

    On my side I can’t even get to the xfinity page to do a speed test, I’ve run it through google.. which gives me 0.18 Down and 40 Up.

     

    Taking pictures of Downstream power levels while it was going on..

    Check out the SNR at 35ish…

    (edit: removed image with private information)

     

    After rebooting the Modem

    SNR back to back 40s and Power levels also have small movements

    (edit: removed image with private information)

    I
    The Certified
    Forum|alt.badge.img+4
    • ii fredThe Certified
    • Author
    • The Certified
    • 18 replies
    • March 7, 2023

    All,
    i’m going to close out this thread…   @plemans  was correct, call Xfinity and have them verify signal strength.  

    This is what my final levels look like.. You can compare what the “issue” was in the previous thread if you want toi compare.  Below are two sets of numbers ---13 days without incident which is the most days without a reboot.  

    Uptime: 6d 23h 26m 26s

    		        

    System Uptime:13d 21h 40m 16s

    		      
    Index Frequency (MHz) Power Level (dBmV) SNR (dB)   Index Frequency (MHz) Power Level (dBmV) SNR (dB)
    17 453 -5.5 32.962662   17 453 -5.299999 33.376591
    18 459 -5.400002 32.962662   18 459 -5.400002 33.486542
    19 465 -5.299999 33.376591   19 465 -5.299999 33.834164
    20 471 -5.5 33.062504   20 471 -5.400002 33.486542
    21 477 -5.5 33.062504   21 477 -5.5 33.486542
    22 483 -5.099998 33.269352   22 483 -5.099998 33.834164
    23 489 -5.099998 33.376591   23 489 -5 33.834164
    24 495 -5.099998 33.376591   24 495 -5.200001 33.834164
    25 501 -5.200001 32.321487   25 501 -5.400002 32.584778
    26 507 -5.700001 33.062504   26 507 -5.900002 33.486542
    27 513 -5.700001 33.062504   27 513 -5.900002 33.486542
    28 519 -6.200001 33.062504   28 519 -6.299999 33.486542
    29 525 -6.5 32.584778   29 525 -6.5 33.376591
    30 531 -6.599998 32.584778   30 531 -6.599998 33.486542
    31 537 -6.599998 32.962662   31 537 -6.5 33.376591
    32 543 -6.099998 33.062504   32 543 -6.099998 33.834164
    33 549 -5.799999 33.486542   33 549 -5.599998 34.345688
    34 555 -5.5 33.486542   34 555 -5.400002 34.345688
    35 561 -5.299999 33.486542   35 561 -5.200001 34.345688
    36 567 -5.5 33.956509   36 567 -5.400002 34.345688
    37 573 -5.599998 33.834164   37 573 -5.5 34.48357
    38 579 -6.200001 33.486542   38 579 -6.099998 34.48357
    39 585 -6.400002 33.486542   39 585 -6.299999 33.956509
    40 591 -6.599998 33.062504   40 591 -6.5 33.956509
    41 597 -6.799999 33.486542   41 597 -6.700001 33.956509
    42 603 -6.700001 33.376591   42 603 -6.599998 34.345688
    43 609 -6.900002 33.376591   43 609 -6.799999 34.345688
    44 615 -6.700001 33.062504   44 615 -6.700001 33.834164
    45 621 -6.599998 33.376591   45 621 -6.400002 33.956509
    46 627 -6.599998 32.865063   46 627 -6.5 33.834164
    47 633 -6.599998 33.376591   47 633 -6.5 34.48357
    I
    The Certified
    Forum|alt.badge.img+4
    • ii fredThe Certified
    • Author
    • The Certified
    • 18 replies
    • March 10, 2023

    Silly me… well at least it wasn’t 2 days…  after 17 days I had to reboot the G36
    #’s when the system was running slow and after reboot.  Might mean something to someone…
     

    System Uptime:17d 1h 39m 40s

    		   SLOW     after reboot      
    Index Frequency (MHz) Power Level (dBmV) SNR (dB)   Index Frequency (MHz) Power Level (dBmV) SNR (dB)
    17 453 -6.299999 32.676208   17 453 -6.200001 32.584778
    18 459 -6.200001 32.962662   18 459 -6.200001 32.584778
    19 465 -6 33.062504   19 465 -6.200001 32.676208
    20 471 -6.099998 32.962662   20 471 -6.299999 32.584778
    21 477 -6.200001 33.062504   21 477 -6.5 32.584778
    22 483 -5.799999 33.269352   22 483 -6.099998 32.584778
    23 489 -5.799999 33.486542   23 489 -6.200001 32.676208
    24 495 -5.900002 33.062504   24 495 -6.099998 32.676208
    25 501 -6.099998 31.993563   25 501 -6.299999 31.615677
    26 507 -6.5 33.062504   26 507 -6.700001 32.321487
    27 513 -6.400002 33.062504   27 513 -6.599998 32.676208
    28 519 -6.799999 33.062504   28 519 -7 32.584778
    29 525 -7 32.962662   29 525 -7.200001 32.237156
    30 531 -7.200001 33.062504   30 531 -7.400002 32.321487
    31 537 -7.099998 33.062504   31 537 -7.299999 32.237156
    32 543 -6.700001 33.376591   32 543 -6.900002 32.676208
    33 549 -6.400002 33.834164   33 549 -6.599998 33.062504
    34 555 -6.099998 33.956509   34 555 -6.200001 33.062504
    35 561 -5.799999 33.956509   35 561 -6 33.062504
    36 567 -6 33.956509   36 567 -6.099998 33.376591
    37 573 -6.099998 33.956509   37 573 -6.200001 33.376591
    38 579 -6.700001 33.956509   38 579 -6.799999 33.062504
    39 585 -7 33.834164   39 585 -7.099998 32.962662
    40 591 -7 33.486542   40 591 -7.200001 32.769611
    41 597 -7.299999 33.834164   41 597 -7.400002 32.962662
    42 603 -7.200001 33.834164   42 603 -7.400002 33.062504
    43 609 -7.400002 33.956509   43 609 -7.5 32.962662
    44 615 -7.299999 33.834164   44 615 -7.400002 32.865063
    45 621 -7.099998 33.834164   45 621 -7.099998 32.962662
    46 627 -7.099998 33.376591   46 627 -7.299999 32.495228
    47 633 -7.099998 33.834164   47 633 -7.299999 33.062504

     

    I
    The Certified
    Forum|alt.badge.img+4
    • ii fredThe Certified
    • Author
    • The Certified
    • 18 replies
    • March 16, 2023

    2.5 days later.. slow network again…  

    guess i’ll have to call xfinity get them to “fix” it again… 

    I
    The Certified
    Forum|alt.badge.img+4
    • ii fredThe Certified
    • Author
    • The Certified
    • 18 replies
    • March 19, 2023

    Xfinity tech just left, friendly guy.   He could not get “tone” through a tester and cable line...so we had to place the G36 in another room where the connection was ‘acceptable’ (never did hear the tone tho’) 
    All, the SNR is above 35, he said it should be good/solid, even after I showed him the previous data on above 35 and had issues…  Time will tell if this was the fix. 

    Index Frequency (MHz) Power Level (dBmV) SNR (dB)
    4 375 -1.599998 35.779911
    5 381 -1.5 36.38689
    6 387 -1.599998 36.609653
    7 393 -1.599998 36.609653
    8 399 -1.799999 36.38689
    9 405 -1.599998 36.38689
    10 411 -1.5 36.38689
    11 417 -1.599998 36.38689
    12 423 -1.700001 36.38689
    13 429 -1.799999 36.38689
    14 435 -1.599998 36.38689
    15 441 -1.400002 36.609653
    16 447 -1.700001 36.38689
    17 453 -1.599998 36.609653
    18 459 -1.700001 36.609653
    19 465 -1.700001 36.38689
    20 471 -2.099998 35.779911
    21 477 -2.599998 36.38689
    22 483 -2.299999 35.595078
    23 489 -2.299999 36.38689
    24 495 -2.400002 35.779911
    25 501 -2.400002 35.595078
    26 507 -2.099998 35.779911
    27 513 -1.799999 36.38689
    28 519 -1.900002 35.779911
    29 525 -2 35.779911
    30 531 -2.200001 35.779911
    31 537 -2.400002 35.779911
    32 543 -2.5 35.595078
    33 549 -2.799999 35.595078
    34 555 -2.799999 35.779911
    plemans
    1 person likes this
    • plemans
      plemans
    plemans
    Juggernaut
    Forum|alt.badge.img+41
    • plemansJuggernaut
    • Juggernaut
    • 2214 replies
    • March 21, 2023

    power is within spec but the errors/correctables are key along with the log. that’ll show longer term data. (plus the upload value)

    Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 2.4gig/350mbps
    A
    The Many
    Forum|alt.badge.img
    • aerm60The Many
    • The Many
    • 2 replies
    • March 21, 2023

    I have the same problem there is no solution Arris should replace that modem, I had to replace the G36 with a SBG7400AC2, I lost some speed and WI-FI range but in my wire PC have a very decent speed.

    I recommend, replace your G36 modem this  is a piece of garbage

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