Last night our modem suddenly stopped working. The modem has sat near the coax cable at a computer desk. We haven’t moved it in almost a year. I spent 2 hours on the phone with our provider troubleshooting and running diagnostics. Xfinity told me that we’ll need to buy a new modem. This is frustrating because I bought the Arris SB8200 around this time last year and had an xfinity technician come out and confirm the configuration.
I assumed these modems should las for more than a year. What are we supposed to do if the provider is telling us the modem is broken? I made the investment in the Arris modem so that I wouldn’t waste money renting one from our service provider. Now we’re worried that we don’t have a choice and don’t want to waste more money purchasing another modem. What do you suggest we do?
