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One day, my router stopped showing up on the networks list, but the phone line it's tied to on the ethernet still works. I quickly verified the antenna wasn't working, so we used these  range extenders for a bit. They randomly dropped the connection all the time, so today I tried turning it on in settings, but when I go to any menu in the wireless section, my browser gives an ERR_CONNECTION_RESET. Is this some over-the-air mass brickery? Unlikely. Does anyone have any solutions?

Could you let me know whether the internet drops on 2.4 GHz or 5Ghz?

Since you are experiencing intermittent internet connection, I would suggest changing the Wi-Fi channels and monitoring the performance for 24 hours.

http://arris.force.com/consumers/articles/General_FAQs/SBG6580-2-Changing-the-2-4-GHz-Wi-Fi-Band-Channel

 


Could you let me know whether the internet drops on 2.4 GHz or 5Ghz?

Since you are experiencing intermittent internet connection, I would suggest changing the Wi-Fi channels and monitoring the performance for 24 hours.

http://arris.force.com/consumers/articles/General_FAQs/SBG6580-2-Changing-the-2-4-GHz-Wi-Fi-Band-Channel

 

2.4Ghz, i believe. I may not have phrased it properly, but I previously said in the original post that upon going to any menu in the the "wireless" section of settings, which includes the 802.11 radio, the browser crashes with a connection reset error. I am also accessing these settings through the range extenders that have been dropping connections, so i believe they might be the problem. I might get a USB Ethernet adapter to see if that fixes it.


Did you try accessing the GUI web portal on different browsers?


Did you try accessing the GUI web portal on different browsers?

I tried with Chrome on my phone and Opera GX (chromium based) on my laptop


Could you let me know the LED light status on the Wi-Fi cable modem?

Did you try factory resetting the modem?


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